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                    <text>JOHN ENGLER, Governor

MICHIGAN COMMUNITY SERVICE COMMISSION

111
George W. Romney
Lansing,
Telephone:
FAX:

Chairperson
Russell G. Mawby
Executive Director
Kyle Caldwell

S. Capitol Ave.
Bldg., 4th Floor
Michigan 48913
(517) 335-4295
(517) 373-4977

MEMORANDUM

TO:

Members ofthe Michigan Community Service Commission

FROM:

Kyle Caldwell, Executive Director

RE:

Future Goals

DATE:

November 17,2000

CC:

Friends ofthe MCSC

Attached you will find the latest version of the "Future ofMCSC" document which
includes the specific goals, objectives and SWOT analysis as crafted by the MCSC staff
at their 2000 Staff Retreat.
Strategies
The "Future ofMCSC" proposes that the MCSC focus its operational energies on three
basic strategies:
1. MCSC will be a grantmaking entity much in the same way as would a
foundation. The MCSC would invest in models and initiatives that would further the
strength of the field, but would refrain from building staffing and internal structures
to operate these initiatives. The role of the MCSC would be to provide and/or broker
support that incubates new ideas and new models with an eye toward sustainability
through support through avenues at the local, state and national level.
2. MCSC will forge new partnerships that look as intensively within state
government as outside state government. The workforce ofthe state ofMichigan is
vast as is its ability to touch the lives of others. The MCSC can help to recognize and
promote the existing and future volunteer efforts occurring within state agencies.

�3. MCSC will study, analyze and share its learning experiences with the rest of the
world to advance the knowledge of the field. The MCSC has traditionally only
provided evaluation funds and support to grantees for their own purposes. This
resource will continue, but the MCSC will also look to providing impact data on
different volunteer initiatives as well as those it funds. One example is to provide an
annual report on the health of service and volunteerism in Michigan. Ultimately, this
would breakdown indicators of volunteer infrastructure to a county by county level.
Moving ahead with marketing and research involves the MCSC gearing up an
effective and efficient marketing and research component. Again, this will not
involved the MCSC building an entire new staff area. The MCSC will focus on
contracting with existing partners and forging new ones to deliver these services.
Certainly, the ConnectMichigan Alliance will be one of those that will be able to help
in this area.
To summarize, this documents crafts the future direction for the MCSC and focuses on
the MCSC becoming a grantmaker that invests in, and incubates innovative service and
volunteer initiatives. The MCSC will do this by allocating resources, forging and
strengthening partnerships, and sharing information that can help communities promote
service and volunteerism as an effective community problem solving mechanism.

Background
This document represents months of strategic planning that was inspired by three major
factors:
1. The MCSC has been the fortunate beneficiary of the support and leadership of the
current Governor and First Lady. Due to term limits, this may change as a new
administration will begin in January of2003 and will may not demonstrate the same
level of commitment to the work of the MCSC and its partners.
2. The MCSC is a relatively new organization in state governmental terms and has
continuously operated as a "start up" organization. Evidence of this mode of
operation include insufficient staffing, no physical space plan (the MCSC has been
operating "rent free" since its creation in 1991), extremely limited written policy and
planning documentation and no sustainability plan.
3. The recent development of the ConnectMichigan Alliance will force the need for
some desirable yet rapid changes in the way the MCSC will do business in the near
future.
All of these factors were considered when crafting the attached strategy. This strategy
was crafted to deal with these challenges and help the MCSC forge effectively forward
into some new areas of support for volunteers.

�Conclusion

In its most basic form, this document is a sustainability plan for the MCSC. It proposes
changes in the operations of the MCSC, but not the mission. The MCSC will still
serve as a convener, catalyst and broker for the service and volunteer sectors. The MCSC
remains dedicated to enabling all citizens, including youth, to engage in public problem
solving through service and volunteerism.

�~

The Evolving Future of MCSC Sponsored Service
and Volunteerism in Michigan:
Continuing as a Catalyst, Convener and
Grantmaker
Michigan Community Service Commission
Visioning for the Future
Taking Stock with an Eye Toward the Future

There are a
number of
indicators that
demonstrate
that this is a
tilne of great
prosperity,
goodwill and
collaboration
within the volunteer and
nonprofit sectors, but there
is still a great
deal of work
that can be
done.

Michigan has been on the front line of the national cause to make
volunteering and community service a part of every citizen's daily life.
Without reviewing the decades of human charity and philanthropic
accomplishments this state has achieved, several milestones can be
credited for this prestigious position. First, the vast number of
individuals and organizations leading the cause including the late
Governor Romney, our now Governor Engler, First Lady Michelle
Engler from the public sector; the philanthropic community including
the W.K. Kellogg Foundation and its leaders including Russell Mawby,
Bill Richardson and Joel Orosz; the thriving network of community
foundations ably represented by the Council of Michigan Foundations
and its former president, Dorothy A. Johnson; and the continuing
expansion of the volunteer centers, campus compact institutions and
healthy nonprofits throughout the state represented by the Michigan
Nonprofit Association. Together, but existing independently, these
individuals and organizations have constructed an intricate and broad
reaching infrastructure that supports service and volunteerism in
Michigan.
There are a number of indicators that demonstrate that this is a time of
great prosperity, goodwill and collaboration within the volunteer and
nonprofit sectors, but there is still a great deal of work that can be
done.
State funded volunteerism is at its highest in decades (if not in
history). The state of Michigan provides nearly $23 million in state
and federal funding to support volunteer related programming for
youth, adults, families and seniors. Private funded volunteerism is
made strong through the community foundations that provide services
to every community in the state. Their strong network of young
people work their philanthropy through the Youth Advisory Councils.

A draft planning document developed by the Michigan Community Service Commission members and staff.
Revised 9/13/00.

�Local volunteers are connected with opportunities to serve through the
volunteer centers that offer services in nearly 85% of all Michigan
communities. Large scope programs like national service have taken
root in Michigan with programs like Michigan's AmeriCorps that has
positively impacted over 276,000 citizens in our state in 1999 alone.
Colleges and universities actively are engaging their students, faculty
and administrators in giving back to communities in which they
operate through new interactive methodologies including academic
service-learning. These are tremendous accomplishments that have
built up over generations, but which have made quantum leaps in
development in the last decade.
Beyond the individuals and the organizations we have healthy
networks, large statewide events and structures, and targeted
communication strategies that support and celebrate our volunteers.

,.. . .
lnfrastrur;tlj~(Dis

thef,{'{§liffork,,~ : ~~d:~~~~· ~::~~7::~~:~::::/:~~=~::: ~~:~~es it
we"'use to

"Infrastructure." For those who work to develop it, infrastructure is

,,.Y;;•:::r

succ;ssfulii~~;' :~~:0~::;~~~~:~. ·:~::;;,~!~cv~~~:~~~::'::i~:;.:::o ::,
engage a,~d,,.;; 1 :. '\~

channellfi~].~:.~::'"'
'"'"i!.t

passions and
d ·u .~
goo Wl 0J
Michigan's
citizens.

:;~tlioseFho are supported by it, infrastructure is multifaceted and

:.

1

"

.

~[~ated. Without a formal text to refer to, I will attempt to define
. ...,:.. g four examples.

om

• Inf~~~t,r.ucture is the nonprofit organization, government

ag~,g,~y",orc9iiJ9rate giving program that advances the causes of

'j1~1'&gt;Iuriteeri~;i'service, civic engagement and philanthropy as a way of
meeting;!pf'a! needs. &gt;
.·::;.J,:.~;:·

··:;.j~;' Infrasn:u.ctft'i¥:isrepresented by the times components of the
volunteer sectoi''c()mltogeiher to celebrate and learn what is done and
what can bsl.£{j_rt'e'''b~.tY?rlik~,.the Volunteerism SuperConference,
Grantrnakers{GrantSeeker(~d,Make A Difference Day.
• Infrastructure is theyofce~that represents a particular
philosophy for communityp~&lt;)9Iem solving and civic engagement or a
serious need that is amplified"throughprogranis like the
ConnectMichigan Campaign, America's Promise and Martin Luther
King, Jr. Day.
• Infrastructure is the stable, yet innovative, support
organizations gain to further their missions that is leveraged by federal,
state and local resources to support sustainable volunteer efforts.
Infrastructure is represented in all of these examples and more.
Infrastructure is the framework we use to successfully engage and
Revised 9/13/00

�channel the passions and goodwill of Michigan's citizens. Michigan is
often touted as the "Volunteer Infrastructure State" by peers and other
organizations outside of our state. At the same time, while the
organizations involved in the volunteer infrastructure in Michigan are
able to point to what "it" is and what "it" does, these same
organizations have difficulty explaining to those outside the
infrastructure web, why exactly the infrastructure needs to be
supported. Even the volunteers the infrastructure supports often do not
realize that many of the grants, services and events that support their
work would not be available were it not for the systematic and
deliberate development of our state's volunteer infrastructure. Many
do not realize the true impact and value our volunteer infrastructure
can have on a community's ability to deal with local challenge. The
vehicle (volunteer infrastructure), while in operation and functional,
remains in the background in many communities as they struggle to
address serious social issues. The profile of the Michigan Volunteer
Infrastructure must be raised, praised and supported to ensure our
future and the prosperity of the human spirit.

To ensure that'4
sustainable
endu"G.i!lgrfJ)fce . '

e;~~t:!!:Tt~~;
social issues,
there needs to
a continuously
driving force for
the cause of
"service to
com1nunity"

is a time of tremendous need and hardship for many struggling
. breaking out of poverty, surviving the darkness of illiteracy,
., with the helplessness of children without safe places and a
............. a.u.vu, and the overwhelming despair of the homeless to
a few social ills. Michigan's service and volunteer sector is
wm:Kliltg to address these needs through various streams of funding and
programming. Among the nation's top 10 states in federal funding for
AmeriCorp~~,.!H~~MCSC's $4 million for AmeriCorps leverages 25
'"''~gditionar:Y:oiUilteers for every stipended volunteer. Michigan boasts
· bne of_I!ag9ij's five statewide nonprofit associations with a seven
figure q~~g~t and hundreds of members. The interests of Michigan's
co~@.i'ty foundatiQJ:!.S&lt;ge represented by the nation's largest regional
assodati.on of grantmakers-CMF. Total assets equal over $1 billion,
and in 1998, Mi~higan coffiiilunity foundations returned over $80
million toMi~lifgan:resfde;}ts1g the form of grants.
·i

' .

=:~.:;~~~j;.~.\..

Still, it can be argued that these r~sc;mrces alone cannot do it all, we
(elements of Michigan's vo_J.1B1t.~Sf:Irtfi:.astrilcture) have not fully
ensured that service ~? 58[!fll~mfy is ~:·genuine and universally held
~itizen. To ensure that a
ethic and practice of e~efY-.Michigan
·'
sustainable and enduring' force exists for solving our most vexing
social issues, there needs to be a continuously driving force for the
cause of "service to community" by Michigan citizens and thereby
raising the recognition and support of Michigan's volunteer
infrastructure. To achieve this (based on what has been learned over
the past two decades) here is what Michigan could cio:
,;,:):.

Revised 9/13/00

�Michigan, by establishing a strong nexus for Michigan's volunteer
infrastructure, can provide a focal point for the advancement of
the field.
Michigan, by providing a sufficient flow of flexible resources to the
volunteer field, can test and incubate new assumptions, strengthen
working models of positive community change and provide
training and technical assistance to organizations and individuals
that see service and volunteerism as useful mechanisms for
problem solving.
Michigan, by continuing to convene elements of our public,
private, nonprofit and social sectors, can discover new ways to
deal with our society's most vexing social, economic and
educational issues.
Michigan, by providing a voice to the nonprofit community, can
more effectively impact public policy and highlight the utility of
tli~ nonprofit sector in advancing positive community enrichment•

M6SCwill
,.?"
;,:·

.:;::

convener.
catalyst an/L,
grantnzaker.

,=·:~f;,

;:,:j;:;c%e M&lt;;;:SC, MNA and its affiliates, VCM and MCC are addressing some of
·, thes,~.*gtes, each to their respective individual available resources an
~pe$se. Unfortunately, these roles can overlap and create conflicts and
ompe~ition, especially if more than one are part of any single organization.
For example, MNA is an organization that advocates on behalf of and
supports the interests of Michigan's nonprofit community. In addition, it has
·:as part··ofitsrission, the charge to promote volunteerism. MNA receives
'"grant fu!14~i"to'lll the MCSC to support volunteer programs operated by its
affiliate~}Aisome point, MNA may need to take a controversial stand (to the
MCSC'and state government) on a public policy issue with which the MCSC
disagrees~ An orgarJ.fz~d()'rl"cannot effectively challenge public policy on
behalf ofpriva~e Prganizationswhile simultaneously accepting public funds
from the very:agency it,is trying to influence. Similarly, government is often
bound by thcL~nabilitY of its systelll~ to move swiftly and can be somewhat
cumbersome in its ability to engage'in detailed programming. Recently, the
MCSC proposed creating a nonpr()fi(~QI c3 to help make for a more agile
organization that can be respon~iye 'tcrcom.munity needs. The creation of a
nonprofit arm of the MCSCcouidhave made for c,bmpetition among MNA
and MCSC-a deadly s~tofcircumstance.s in the ~onprofit sector. The
question becomes, "How do organizations utilize the agility of the nonprofit
sector, tap into the vast resources of government, promote the effectiveness
of volunteers and maintain a voice for Michigan's nonprofits?" Simple,
compromise, specialize, and institutionalize. IfMCSC and MNA follow this
formula, they can truly strengthen volunteerism and make the infrastructure
that supports it, permanent.
'J,~!'~;g:~j~~$Y

:l

Revised 9113100

�Compromise
.
MNA is willing to spin off its signature programnung
components (VCM and MCC) to reallocate its administrative
resources and free it up to advocate freely on behalf of
Michigan's nonprofits. MCSC is willing to spin off its field
promotion initiatives that do not directly support its national
service and state funded volunteer granting efforts.
Specialize
MNA will focus on its public policy, advocacy and member
services elements of its mission. MCSC wiil concentrate on its
roles as a convener, catalyst and grantmaker. Both MCSC and
MNA will partner to create a third entity that will allow them to
more, better and with a longer lasting impact.

How do
organization~.

Institutionalize
The Volunteer Alliance (Alliance) is a bold step in this
direction The Alliance will house the Michigan Campus
Compact, Volunteer Centers of Michigan while taking on
several initiatives of the MCSC including America's Promise,
the ConnectMichigan Campaign, Make A Difference Day and
the Volunteer Recognition Clearinghouse. Supported initially
a $20 million endowment, the Alliance will not need to
the vast majority of its human and fmancial resources
garnering support for operational costs. Instead, the Alliance
will serve as a permanent (or as long as it is needed) support
ve!?Jc:l~Jor Michigan's service and volunteer infrastructure.

utilize the:};::·:·:·'

agil(~:.tl!Fthe

no1zl1rofi~ ... .·.

sector, lllji:l''c'
into the
resources
governnzent,
pro1note the
effectiveness
of volunteers
and maintain
a voice for
Michigan's
nonprofits ?"

...·.c.•'•.-~~\··,~.• ,.::r:··.
---

-

i::~&gt;:

,:.:

. . ..

~.-·

._ .,.;!;._,,._::.,;·
.:.:.:,;,;,~·:;:"'

Traditionali.y/'infrastructure support and development has been a
· sharedp~of MCSC's and .MNA's roles in the field. If the
develgplp.ent of the 1\,ll~"~ce is successful, much of the infrastructure
promotion role will bd''&amp;evolved from the MCSC and .MNA to the
Alliance ...,J:!H~:;,!2.~gs ~he ques,~.~:m, specifically "based on what has been
has beeri(retained that defines the future role of the
devolved anci::Wliat
-···

Mcsc?"

..

..;•

.,';''~':;~,

-:'~,,~,:

....... ..:.::,.,!g\:_

supportro!~&amp;.f:th~.MCSC

If the infrastructure
is devolved to the
Alliance, there clearly s9Jl;:!,~pi~ins th6:;~sue of developing continuous
flow if needed resourc~-s~·;;Th~ contim1ing supply of state governmental
have any influence, federal) support of
(and to the extent that
service and volunteerism in Michigan will continue. However, the
MCSC's current structure is not properly defined nor adequate to
support this new role. Change is needed. The MCSC has an
opportunity to change by both expanding and contracting the functions
of the MCSC-to spin off what is not at the organization's core
mission and focus on what has shown to be its expertise.

we

Revised 9/13/00

�Since our 1999 retreat, staff have been working on plans that show
how the organization might revamp itself to be most useful to
Michigan citizens, today and in the future given the current changing
context. These plans are preliminary, but do lay out the mission, goals
and objectives of the MCSC. In addition, these plans eliminate
duplication, build support for new support mechanisms and build an
incubation system whereby additional economies can be defmed in the
future.

Much like a
traditional
philanthropi~

institutiOJJ:l:tfdt'·;,
the MG:StJ'' "
shourJ~~~ek to
~

.-Jl~~tt'Q.illi~~;~'"'';( ,.

~;:::~f';;

strategic wa
to expend ··,
(invest) the
public's
scarce
financial and
human
resources for
the public
good

Recommendations for MCSC's Future
MCSC as a Grantmaker
The MCSC should focus on its role and expertise as a governmental agency
that utilizes its vast fmancial and human resources to effectively, proactively
and efficiently disburse public funds to Michigan communities to enhance
local problem solving through service and volunteerism. This will require a
f@damental shift in this organization's thinking. No longer will the MCSC
§tqVe,to start and maintain volunteer initiatives and support them in
::',~p~l-petuity. No longer will the MCSC work to be the promoter for the general
:;~ servici!'~nd volunteer field. In other words, the MCSC will no longer attempt
;;iJ!9Jj~f~~~ things to all people, places and things." Nor will the MCSC merely
i.Jfaoe""iilto the background and act as a mere pass through organization for
,·)f federal funds. Much like a traditional philanthropic institution, the MCSC
, should sc:~Js. !&lt;;&gt;J:JBd the most effective and strategic way to expend (invest)
· :•··.¢~:pl\bl1Ps·~~~ce financial and human resources for the public good with an
"eye towaJ.:gJ~;J~raging additional resources and measuring the key fmdings
and res\llt,sof those investments. Key principles for this new way of thinking
are a1Lf()¢used around quality grantmaking practices.
&lt;:~~/~~/

.. :·:·

• Levera~~tJ~a~ ~&lt;i, other resources in support of volunteer efforts with
an eye towafd::aiver,~ifjing MCSC ~nding to ensure that communities and
organizations are not overly dependeqt on a single source of support to
""·~i:·.•,
achieve their stated goals.
• Investing in demonstration models ~hat'point toward long-term solutions
and can have long lasting positive effects while also helping the MCSC
define sustainability as an expectation for all MCSC grantees so that there is
a clear understanding as to the length and nature of MCSC support (What
type of grantmaker do we want to be? When has our investment been
enough and successful?).

• The MCSC will serve as a catalyst for creative solutions and
incubate creative solutions with the expectation that they will have a life
outside of the MCSC once stabilized (spin off to the Alliance, for example).

Revised 9/13/00

�• Convening stakeholders to determining best practices and funding
priorities (what issues should be targeted) for annual or long-term
investments in service and volunteerism.

• Measuring, investigating and evaluating results of MCSC investments and
sharing the results for others to learn and emulate.
In the following sections, we will defme the various future roles of the

MCSC in support of Michigan's volunteer sector. Each role is given a brief
description of how it would operate in the current and future contexts then
the specific mission and goals are defmed. Finally, where appropriate,
specific tasks have been assigned with some recommended outcomes.

MCSC's Role as an Investor

The inveS'

role~~~~::~~~

r·

new' ithas:..&lt;:·
·· ·::m·'·'~!t :c.·;s
been one . of·
the
oftheMCS
1£/L£££11

The investor role is not new, it has been one of the hallmarks of the
MCSC. Today, the MCSC makes available two types of grant fundsnational service program support through the Corporation for National
Service and the Volunteer Investment Grants funded through the state
General Fund. These funds are distinct from each other in what their
~~ding can be used for, but are similar in that they both require local
matching.
requirements seem to build a level of local investment in
ves that these funding streams support, but what is lessor
is whether the local investment can have a long-lasting and
sustainable impact.
LLL.... .-., . . L . . F,

•:;:,For·example;:with the VIG funds we do know that more than $2
··i:nimol1jn)OCa1 funds have been invested in local endowments to
support·:1ocil volunteer resource centers. This $2 million was
produc~d by holding out an equal share of state funds as leverage.
This pr~gram '?':asrll.nd rernai.ns, the nation's only state-funded
volunteer;~~spJ#¢e C:~nter endowment program. VIG is truly at the
cutting edge~i:":iii' a dec~de, we"inay know what type of long-term
impact this
have on com:fu.unities that worked with the MCSC to
build these local funds. As a loQ.g~~¢fiil investor, we believe that the
MCSC needs to continue bttiJ~_g,irif~!pcal funds in a way that both
invests and leverages~~soll,f~f§)~in pe~tuity as part of a sound
investment strategy.
·

will

In the area of national service funding, the MCSC leverages
volunteers. The grounding principle of the Michigan's AmeriCorps
program has always been that we will use our stipended volunteers
(AmeriCorps members) to leverage non-stipended volunteers (NonAmeriCorps members) to solve locally identified social issues.

Revised 9113/00

0

�Today, for each AmeriCorps member supported through the MCSC, an
additional 25 volunteers are generated.
There may be other ways that the MCSC, as a wise investor, can
leverage federal, state and local resources in support of Michigan's
volunteers. By seeking out other potential investments, the MCSC can
help communities diversify the support of local efforts and strengthen
their ability to address chronic social issues with comprehensive and
long term solutions.

,: .

TheMCSC
'.~::

can also,cut
d
new groun
by defining';,
its
--.;

·:··~-:~·

investment
strategy.

The MCSC can also cut new ground by defining its investment
strategy. For example, when should the MCSC's investment in a
program, initiative or organization stop? To date, the answers have
been, "When the funding runs out." or "When the applicant is no
longer successful in its programming goals and objectives as defined
by the federal or state funding source." While these answers are fine
for a traditional government agency, they are hardly unique and
certainly not creative. A creative solution might be that the MCSC lay
out its investment strategies with stakeholders up front and let them
know" that MCSC's investment is toward an ultimate goal that, once
,~"~re~ch~q. will end our fmancial support in lieu of other public or private
_ ,,;:~cJ:~:;;:;~q. re~,etft"&lt;?ss. In other words, the MCSC will be looking to support local

,.~· f~§~owards local sustainability. For example, no other state
~Jfcommission has developed a comprehensive funding strategy for
;: weaning grantees off of some or all of their AmeriCorps funding.
S()m~"'state.s~f.1it'e that their commitment will be three years and
··~~6thlng aft~~that, while other continue their support indefinitely.
What if,the;MCSC were to investigate what it is that makes a local
AmeriCqrps programwork, test what is it that the federal funds do to
make'art''AmeriCoiJis:work? and then determine the best way to build
effective prog;~ while increasing local capacity to operate that
program? :~~1~' e'xactly what staff did through a series of focus
group discussions ,,an.cf analysis' of our grants. The staff then
determined that the local grantees sould well afford to support the
administrative costs of the AmeriCorps program, but not the member
support costs (stipends, educatibn.~wards,
training, etc.).
. ...
:·~

~

So, what if the MCSCwere to gradually wean and shift its support of
AmeriCorps programs from administrative functions to members
support costs? As an investor, isn't it wiser to invest only just what is
needed to achieve a goal and allow for the remaining resources to
support more AmeriCorps programs? This type of strategic
grantmaking (leveraging and brokering) could be part of the MCSC's
future niche.

Revised 9/13/00

�Investor
Vision
The MCSC invests in innovative, effective, communitysupported volunteer initiatives that positively impact
community needs.
Goals

MCSC
invests in
innovative,
effective,

.

• Each of the MCSC funded programs, projects, and
initiatives will successfully achieve the individual
program goals by:
- Providing the necessary training and technical
assistance required for each program, project
and initiative to be successful

··: . -·

co1nmunzty;;..~,,

SUpfl~l!l~tJ· ".
valfi;;teer
initiatives:::.:' .;, ·
that
positivelj~~;:;,,.r,,~.,,f"~ifYi;i:1:;·i
impact
co1nmunity
needs
c;;;!'~';"

- Providing program monitoring and assistance
to ensure that goals are met and that necessary
resources are available.

·....

- Providing necessary resources to assess,
create and provide for continuous improvement
activities.

~:~:

.:·:·The MCSC will leverage funds to support new or
:;,,expand current initiatives.
• Each MCSC program area will have defined
parameters for program funding .
. ·'·~~The MCSC.will have defined yet flexible funding
,. ,. '"priorities that cre,ated through effective research,
experience, trends and annual or biannual assessments.

As an investor, it is easy,Jc}''piace youfresources somewhere that is
safe and certain to provide a guaranteed return. Safe returns are stable,
provide a level of comfort and an expected outcome. This type of
strategy is normally what we see in government programs. These
programs define a "cookie-cutter" solution to a complex and
overwhelming problem then prescribe a funding formula that may or
may not be sufficient to address the issue.

Revised 9/13/00

�In the end, what was intended as a investment towards helping solve
an issue, usually ends up causing new problems and agencies as
communities become over reliant on state and federal funding while
creating local complicated bureaucracies that later live only to
perpetuate themselves.

invest in
com1nunity,:
problem
solving
models that
teach
important
lessons that
maybe
transferable
to other
co1nnzunities.

New models are needed. Ever increasingly, local communities know
potential solutions to their unique challenges and only need flexible
resources to enact creative and responsible solutions. The MCSC can,
as a venture capitalist, invest in community problem solving models
that teach important lessons that may be transferable to other
communities. The MCSC should seek ways to channel state and
federal resources for use by local communities in this manner. In
garnering these resources, the MCSC must seek ways to provide the
greatest amount of flexibility to local communities while expecting the
highest level of accountability of its grantees and of itself. While do
so, the MCSC would clearly lay out plans that would incubate new
~odels that, if necessary, would be sustained through other sources. A
pgme example, again, is the VIG program. Here, grantees are
;,,,£(~scribed how to best utilize the state funds, but does require that the
:,;;:local Investment be used as match in an endowment that can support
future;volunteer efforts. The MCSC can act as a catalyst for securing
, reating this type of venture capital either through our
comprehensive partnerships with other organizations or through
development o(p.ew resources from the public sector.
. ,,~.· ·&lt;~;;r:F::::~;,\i":
~::•"'!"'

·•.·· :.,

•.. :&gt;;:···

,. '!!·'! .. ,,.,~,

...,,

~-; . .;:·

Revised 9113/00

�Incubator/Catalyst
Vision
The MCSC establishes, identifies, and nurtures creative
volunteer-driven solutions addressing community
needs.
Goals
• Pursue a more circular and less linear approach to
targeted issues
- . Identify trends and focus our expertise and
resources towards these trends.
- Consider annual involvemenUtargeting on at
least one single issue or demographic (social
issues, priorities, etc.)

pro'~,~~tis to , ,
create'forums'' ,,
for dial~t~l~:"'
o;·;··:''"'"' '"' "' '""'
creative
for
collaboration
and a context
for healthy
partnerships,
we 1nust also be
aware of our
past efforts and
other's
perceptions of
those efforts.

Revised 9/13/00

- Identify preexisting programs which have
been successful
- Promote the continued expansion of
partnership at the state, national and local levels.
• Empower individuals/organizations to create
proactive, local solutions
- Solicit creative solutions around identified
issues
. - 'Develop better communication/working
n~lati.onships with organizations that have
already worked on various issues and with those
,,,;,,:resoyrce.§:. Help them with their work by way of
service~'and. volunteerism.

•·.

�MCSC's Role as Convener for (Government Sponsored)
Service and Volunteerism Stakeholders
The MCSC can take the lead in helping promote and expand
government sponsored service and volunteerism in Michigan both
from the state and federal perspectives. The MCSC can bring
resources, expertise and support to existing state agencies that utilize
volunteers. The MCSC can bring together the various governmental
agencies, non profits, faith based institutions, businesses and others to
help provide a forum for productive dialogue, sharing best practices
and collaboration.

'.» ,,.::

TJi~,¥Nff:sc
serveSfJS a
convener of
diverse grol{;.
and individua s
to assist in
co1nmunity
proble1n
solving
through service
and
volunteerism.

As we look to providing this support, the MCSC has to be careful in
how it proceeds. In the past, the MCSC has worked to take the lead in
improving services to communities by changing how service and
volunteerism are funded in Michigan. The MCSC took the lead in
advocating the consolidation of national service funding by taking the
position that the split of Corporation for National Service (CNS)
:finlding between the MCSC and the CNS office in Detroit was
:::ccmnterproductive. The MCSC took the lead in working to bring local
.·:volunt~~r centers together with volunteer service through the Family
e 'l~dence Agency and their local county agencies. Each of these
x pies had their merits, but also lead to a tremendous amount of
controversy and distrust. While the intentions may certainly have been
/ good, the P.rO~~ss
by which the end goal was to be reached was
.,,..,...... •;,:r
&gt;,m,H£§ll:~ce'ssf,YJ,;and lead to some unfortunate consequences. The MCSC
was seenas.;power grabbing and not a neutral broker. Therefore, as the
MCSCpro~eeds to create forums for dialogue, creative ways for
colla[)o~ation and a context for healthy partnerships, we must also be
aware of our past~fforts and other's perceptions of those efforts.
However, whiie~ollle may always question our motives, this
questionin'gsilo6ld ~ot deten:rsfrom our leadership responsibilities
nor bar us fro,m being an effective, convening mechanism.

Revjsed 9/13/00

�With this caution in mind, the MCSC can be an effective magnifier of
state and federal resources in support of service and volunteerism in
Michigan.

Convener
Vision

... the MCSC
has always
stressed aiding
in local
e1npowerment
and local)
control wfiieh

The MCSC serves as a convener of diverse groups and
individuals to assist in community problem solving
through service and volunteerism.

Goals
• Assist in supporting "government-sponsored" service
and volunteerism in Michigan
- Promote state government employees'
involvement in local volunteer initiatives

~;;;to;;;~
1nore
.

- Promote and encourage the use of best
practices among state government agencies in
using volunteerism as an effective community
problem-solving mechanism.

public·~

recognitio1~ t

programs an.
individuals
rather than to
theMCSC
itself.

• Expand collaborative partnerships to reach the vision

'1;;

. • , Empower individuals/organizations to create
·~.~proactive local solutions through service and
volunteerism
-: Examine current relationships to identify new
;:popuJ.ations to encourage the use of service and
volunt~~rism as a strategy

Revised 9/13/00

�Example
" Best Practices Guide"

TheMGSC
stall~hVJ lders •/,:.:. :
recognize aiz~f!:·=
appreciate the~,.·::;,
MCSC and·it~'1J/···
2

,,_·:~~:-_::·

programs,~;Y(

projects, and
activities.

We recommend that the MCSC annually publish a best
practices guide for quality service and volunteerism in
Michigan that would be developed by the field through a series
of MCSC sponsored dialogues. Outcomes would include a
"Michigan Best Practices Guides" for service and
volunteerism. The guides would be developed through focus
groups, research findings, surveys and conferences that help to
glean the wisdom of the service and volunteer field for
organizations, especially those in state government, to
voluntarily adopt as operating principles. Taking on the role of
facilitating and publishing a best practices guide will require
that first, the MCSC be in a position to help other state
agencies examine their current volunteer management systems
and share them with other agencies and nonprofit
organizations ..
· Over time this process could lead to a publication (Michigan
.·.~tandards for High Quality Service and Volunteer Programs)
that could be used by state government or even the private
sector. It could even help to define the lexicon of the field to
provide_w.ore standardized language (for example,
.... -"·""-""',distiiiitffshing between voluntary community service and court
·:::·;;;~:pP··::;,, ma:Jld.ated community service). In the short-term, the MCSC
· . w~tiict focus on its current funding relationships including CNS
..;;p"rograrns and Volunteer Investment Grants (VIG).
··- .....~

'~::•.·,=.:,:""

MCSC's":Pfomotlon, Mark~ting and Research of
Michigan Service and Vol':l~_f~er Efforts
More promotion of the MgSCand its programs to the public has been
a constant struggle fort:his'.oiganization and a 'continual challenge for
staff. On the one hand the MCSC has prided itself on its ability and
willingness to engage in and form effective and non-territorial
alliances and partnerships often with an overly modest approach. The
MCSC is rarely self-serving in its approach and receives (and seeks)
few public accolades for this work. The MCSC's literal interpretation
of our catalyst role-aiding in the development of a process without
becoming a part of that process- may have led to a lack of public
awareness around the good work of the MCSC.

Revised 9/13/00

�It tocttses
J~41.~.~sY'A'cY 's
1 Y..l:\::-i

'~,~

In addition, the MCSC has always stressed aiding in local
empowerment and local control which has encouraged staff to provide
more public recognition to programs and individuals rather than to the
MCSC itself. On the other hand, the MCSC has worked to publicize
the results of its efforts through America's Promise, the
ConnectMichigan Campaign, the AmeriCorps logo and "signage" and
various national days of service including Make A Difference Day.
While all are very successful, this approach has done more to raise the
profile of the service and volunteer field in Michigan and less to raise
the profile of the MCSC and its grantees. All of this begs the question,
does the MCSC need to_be marketed? No. However, if the MCSC is
to be an effective grantmaker it must: publish its funding priorities,
communicate the rationale for the development of those priorities,
celebrate the successful practices and failures learned from its funding,
and promote the role of government in helping to promote service and
volunteerism.

. , ,.(·

'2l':~if

eff~'rtS€f£~~;#f:~;r
resources
on helpln-'
others
solve
problems
locally by
providing
factual and
credible
data.

·,!-"···

Revised 9/13/00

�Marketing and Research
Vision
The MCSC stakeholders recognize and appreciate the
MCSC and its programs, projects, and activities.
Marketing Goals
Develop a marketing strategy that:
• Promotes who we are, what we do, and why
we do it
• Promotes what works for the MCSC's
programs, projects, and activities.

If weitt'iity'·'-,,;,_:,
be1J :ve.that :;;,

• Publishes our research findings

·l.~~~~r·

peopJ!! _cf!: .,_. ·
effectiv~iy-'
proble.
solve throuih ~;

• Promotes new ideas incubated by the MCSC
- Create tools for the field to promote
the MCSC programs and concepts
- Create "stories/snap shots" for
stakeholders to use to promote the
MCSC programs

we must

- Seek professional guidance

prove it.

- Examine language/pictures in
publications so they are user friendly
. -::- Create "canned" (yet flexible)
presentations for staff
·, ..

'

Revised 9113/00

..

�Research Goals
• Undertake studies to demonstrate the impact
of the MCSC programs, projects, and activities
(long term, short term, annual)
• Shape the future funding strategies of the
MCSC through new and existing research (ties
directly to investor goals)
• Shape future MCSC initiatives through new
and existing research (ties directly to incubator
goals)

the MCSC-;t
would reseai:iJh~
an4£.fl-b]i~:h .
data 'tt/Jout th
health, belJ:~~jjis"·
andneedfor
.
servzce
volunteerism zn
Michigan
com1nunities

- Establish links to research
organizations (Aspen)

Examples
Research and Publish What Works
Adopting the model traditionally used by other state
. departments like the Michigan Department of Community
(MDCH). This model stresses public awareness around
~~.,.......,, facts and desired behaviors all promoted through
traditional forms of communication (TV, print and radio ads)
with a tag line that identifies the sponsoring state agency. In
addition,,~we recommend that the MCSC and its work be
much as MDCH does through research and data
~;;&lt;ii~~~jfunation. In other words, the MCSC would research and
.::Plibiish data abq.~t the health, benefits and need for service and
:.: ·.yolunteerism in.Michigan communities as supported through
··;state andJedefal fim.ds while also researching the effectiveness
-of its ow~-p~ograrn~:-···:This research would be packaged as user
guide~a~d aniiuhl publications to be utilized by other state and
private human service agencies to target their resources and
focus their programming:~~~is model also aligns well with the
aforementioned goal.of;MySG as a: grantmaker not directly
delivering services.J;)t iO'tuses~MCSC's efforts and resources
on helping othet~ solve probleiiis locally by providing factual
and credible data." This particular model also fits well with our
plans for the Alliance as it becomes the mechanism by which
much of the public awareness around service and volunteerism
is completed and the MCSC (as a grantmaker) can provide the
financial resources to make it happen as well as the factual data
upon which Michigan's public awareness campaigns are based.

marketea

Revised 9/13/00

�"Assessing the Health of Giving and Volunteering in
Michigan"

By engaging
in this type of
outreach, tfle

~~IJl~ij;\,
valuable,.'.'''
resozi'rce:"fffiif .
would be
seen as
authority
service and
volunteer
efforts in the
state and not
just a pass
through for
state and
federal
funds.

As an example, the MCSC could assign resources to annually
assess the "health" of service and volunteerism in Michigan
communities on a county-by-county basis. This data would be
collected and analyzed by qualified researchers and act as an
annual barometer for how, why and how often people volunteer
and the needs of volunteer and volunteer oriented
organizations. In addition, this data could act as a valuable tool
for non profits as they seek support from local, state and
national funders for .volunteer initiatives. Each year the study
might address a specific issue (education, health, safety, cuiture
and the arts, etc.) that the volunteer resources of Michigan
might target or examine.
This approach of research and marketing of critical data is not
new. Public health organizations have been engaged in this
type of activity for years. Their work has made significant
changes in human behavior including increasing
' immunizations against childhood illnesses, reduction in auto
cidents and injuries with seat belt usage, and declines in
from breast cancer through early screening and
intervention. If we truly believe that people can effectively
problem.. olve through service and volunteerism, we must
__ .~.,....-prov?~tY The only way we can prove it is to back up our claim
;,·,:'%"''....~';.,, with.:f~cts. The only way we can get the facts is through
"effective research. We recommend that we invest in
,.td_eveloping and publishing that research. By engaging in this
··:::.type of outr:eacli;'the MCSC can provide a valuable resource
. and woul&lt;i.1Ji:Pseen as an authority on service and volunteer
effbtt.S jn'hi~,stfl,te and not just a pass through for state and
federal funds.
$.

·-~~'

Summary
·.·,;.

The ability of the M~SCtqfu~her itslnission. of enabling citizens to
engage in public problem solving through serV-ice and volunteerism
will be enhanced by it focusing on its expertise as an effective
grantmaking entity. This is a shift from the MCSC's multifaceted role
of supporting the promotion, advancement and profile of the volunteer
sector to a more focused one where the MCSC seeks to make targeted
investments with specific outcomes. This does not mean that the
MCSC will abandon its convening, catalyst and broker roles. These
roles will instead be redirected to support the grantmaking decisions of
the MCSC. The MCSC can only do this because of the development

Revised 9/13/00

�of the Alliance and its ability to address the larger promotional and
programming needs of the volunteer field. Together with the Alliance
and our many other service partners, the MCSC will help to advance
Michigan's volunteer sector to the next stage in its evolution and on to
greater levels of sustainability.

What's Our Capacity?

This is a shift
from the
MCSC's
multifacetea
ro[e,,o
suppQdjhg the

The staff have completed a first draft SWOT (Strengths, Weaknesses,
Opportunities and Threats) analysis of the MCSC as it relates to the
new goals and objectives articulated in this document. The results are
attached (see SWOT Analysis of the MCSC). The MCSC must take
these elements into account as we form our future plans.

pr~~gtion, ,',,&gt;,::.:-c

advanc'iif/{1/li"l"'
andp
the volunte
sector to a 1nore
focused one
where the
MCSC seeks to
make targeted
investments
with specific
outcomes.
·,;;

Many of the initiatives and changes proposed will not significantly
impact the size of the MCSC's core operational capacity, but they will
require that the MCSC retool and garner some additional financial
resources and/or services. Much like many of the resources the MCSC
brokers, the additional resources for these plans will be more directly
J.U\JU., ..., .... on our grantees and external partners and not for internal
~~,;L+J~J.J..;&gt;uu.u·ve costs. The Alliance is an obvious example. While the
"'-'L.o''"' ""'•' may propose many activities and initiatives and programs, the
ULJl~~,L:M,',!f'-J actually be conducted by the Alliance or other partner. In
' , ,, the MCSC will provide grants to support the work as
oor,osc::a to creating a new element to the MCSC to handle the next

A brief overyiew of the draft budget is also attached as an illustration
(see buciget). These figures are not set in stone and are offered merely
as refer~nce points. In addition, these costs may or may not be
incurreci,by the M~,~C alone. Many of the functions may be taken on
the Alliance ons~Atjs up and running. These are merely costs
associated wi!li)ll'the aforementioned changes.

Revised 9/13/00

�Next Steps
Clearly, even if we are all in agreement that these are the proper goals
to adopt in order to institutionalize service and volunteerism in
Michigan, there is a great deal of work to be done to determine the
costs, feasibility and resistance points of such plans. However, as
pointed out with regard to the development of the Alliance concept, we
must move while we have the momentum and the initiative.
Finally, even if general agreement on these changes is reached it will
take time to implement them and the MCSC may not transform itself
any time soon. On the other hand, the Alliance may develop quickly,
the national scene may take a new direction (funding for the
Corporation could cease or be increased) and the state support could
dwindle. Therefore, no one should expect that the suggestions for
change offered in this document would happen right away, but it could.
We should prepare ourselves for these inevitability's.

no one should
expect thatc(he
sugges ·v~~~Yj;~;;,
cht!in' offerf!tf:]~'
in""thi ,~"docu//tf/nl
would hapn/irf)s;:
~~,J-t•· . 'I :Y~Sto~':&gt;::·:·.o:'.i:C;:'·'"
right away, li_ut i~
it could. ~~~
·:.

'

~l~

Revised 9/13/00

�SWOT Analysis of the MCSC
A.

Strengths

•Board leadership
•Staff
•Teamwork
•Executive Director
•Partners
•Reputation
•Flexibility
•State support
•Economy
•Buried in state government
•Thinkers
•Doers
•New organizations
•No baggage
•Federal support
•Foundation support
•Structure
•We are seen as a national
leader
•Service is trendy
•Chairperson
•Governor support
•Technology
!•O'r!!&lt;mi&lt;~ati.onal teamwork
•Sense of humor
•Diversity
•Statewide community
.,",.buiiO~f{,~,. •Y()t!th leadership
'\,•YES Ambassador
,.,_~,,.,fl'

3,r~Mbney

·: -

. '"::!':-~Michigan's.f..rrieriCorps
"iPromise Fellow ·

. •!I1np~~~~~:.. .

•fufrastructure'·'"'
.
•Systems (internal and: :&gt;&lt; ...
external)

Revised 9113/00

B.

Weaknesses

•Technology
•Space
•Parking
•Bureaucracy (state
government)
•Not seeing forest from the
trees
•Federal fund reliance
•Strong personalities
•Past history
•Lack of research
•Lack of staff
•Lack of funding
•Communication
•Changing field
•Not beginning with the end
in mind
•Buried in state government
•Changes in elected
officials
•Economy
•Rules and regulations
•Time
•Priorities
•Lack of expertise
(knowledge)
•Not enough "celebrating
accomplishments"
•Lack of job security
•Systems
•Relationship state agencies
•No clarity of vision
•Too much field jargon
•Staff turnover
•Too many masters

�SWOT Analysis of the MCSC
Opportunities
•Expand our role
•Reestablish priorities
•Better communication
•Redefine ourselves
•National networking
•Focus on MCSC
•Sustaining the work
•Raising the profile of
governor's role
•Keeping YES Ambassador
• Keeping Michigan's
AmeriCorps Promise
Fellow
•Engagement
•Invigorate partnerships
•Disseminate information
•Build information base
•More focus
•New MCSC space
•More strategic
grantmaking
•New populations
,;Ej'::,~~:i't~~~;} •Raising profile of service
•Raising MCSC profile
•Community problem

Revised 9/13/00

Threats
•Lack of knowledge at
national level
•Elected officials
•Loss of vision
•Minutia
•Loss of Commissioners
•Space
•Economy
•Timing
•Staff and board alignment
with MCSC vision (Governor)
•Morale
•Becoming bureaucratic
•Lack of technology/
equipment
•Election
•Inspector General
•CNS structure and processes
•Lack of staff support
•Funding
•Staff turnover
•Regulations
•Organizational "turf' issues
•Existence
•Current legislation (state and
federal)
•Poor communication
•Motivation
•Not becoming circular
(silo's)
•Becoming mundane
•Compliancy
•Encumbered by new and
existing tasks

�MCSC FY 2000 - 2003
Budget Increases

I
FY 2000-2001

I
$

65,000.00

$

65,000.00

$

65,000.00

$

195,000.00

I$
$

65,000.00
130,000.00

$
$

65,000.00
130,000.00

$
$

65,000.00
130,000.00

$
$

195,000.00
390,000.00

6o,ooo.oo I $
10,000.00 $

100,000.00
20,000.00

$
$

165,000.00
30,000.00

$
$

10,000.00
205,000.00

$
$

- State Sponsored Volunteer
Initiatives &amp; Best Practices
Cataloq
$
Subtotal
$

5,ooo.oo I $
$

-

5,000.00

$
$

5,000.00
75,000.00

$
$

5,000.00
125,000.00

$

10,000.00

$

30,000.00

$

30,000.00

$

70,000.00

$
$

1o.ooo.oo
20,000.00

I$

40,000.00 $
7o.ooo.oo I $

40,000.00
70,000.00

$
$

90,000.00
160,000.00

I

$
I

- Community/Grantee
Forums for Evaluation &amp;
Assessment of MCSC
Performance
Subtotal

I

'

Meetings
- State Unified Vision {Plan)
Focus Groups &amp; Conferences
-Annual Best Practices in
Government Seminars

Total

FY 2002 - 2003

I

!

Research &amp; Publications
- Health of Volunteer Sector
Dissemination

Evaluation
- Annual Aooreaate Results
- Annual Case Studies of
Three Proqrams
Subtotal

FY 2001 - 2002
I

Personnel
- Grants Manager
Salarv &amp; Benefits
- Public Relations Mgr.
Salary &amp; Benefits
Subtotal

I
$
$

7,000.00

-

$

15,000.00

$

20,000.00

$

42,000.00

$

7,000.00

$

15,000.00

$

22,000.00

7,500.00
42,500.00

$
$

14,500.00
78,500.00

20,000.00
50,000.00

$
$

50,000.00
125,000.00
175,000.00
1,008,500.00

I
$
$

$
$

5,000.00
27,000.00

I$

10.000.00 I$
25,000.00 $
35,ooo.oo I $
199,ooo.oo I s

20,000.00
50,000.00

$
$
$
$

2,000.00
9,000.00

$

I
Promotion/Marketing
- Annual Marketing Plan
Development (Consultant)
- Marketinq Materials
Subtotal
Total

$
$
I$
$

1o.ooo.oo I
372,000.00

1o.ooo.oo I s

437 5oo.oo I s

�FY 2000 - 2003 Budgets

"C

Cll
,_

::l

C"
Cll

a:

U)

"C

c:

::l
Ll.

$450,000.00
$400,000.00
$350,000.00
$300,000.00
$250,000.00
$200,000.00
$150,000.00
$100,000.00
$50,000.00
$-

FY

FY

FY

20002001

2001 2002

2002 2003

Fiscal

Years

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                    <text>I MARY ESTRXDA - Hi Mary,
From:
To:
Date:
Subject:

Page 1

Mary Grill
ESTRADA, MARY
11/30/01 5:00PM
Hi Mary,

Hi Mary,
Thought you'd like to have the final agenda and committee report for the 12/5/01 Marketing Committee
Meeting . Below is the email I faxed to all committee members (with the attachments) . I also sent it to Kari
with a different message since she won't be on the call.

Here is the info that went to everyone:
Attached is the agenda for our December 5th meeting of the MCSC Marketing Committee . Also attached
is the Marketing and Public Relations Update for your information. The call will begin at 10:30 a.m. and
conclude at approximately 11:00 a.m. To access the call , dial888.412 .7888 . The passcode is 29950#.
Looking forward to talking with you on the 5th . Thanks .

�MARKETING AND PUBLIC RELATIONS COMMITTEE
December 5, 2001-10:30-11:00 a.m.
Meeting Via Conference Call

Conference Call Information: To access the call, please dial 888.412.7888. When
prompted, enter the following passcode: 29950#.
Committee Members: Pat O'Day, Chair, Kari Pardoe*, Terry Pruitt, and Vivian Pickard
Staff/Consultants: Kyle Caldwell, Mary Grill, Nancy Ray*, and Sandra Xenakis
*Unable to attend meeting

Agenda
Welcome/Introductions

Mary Grill

Rx Coaching Overview

Sandra Xenakis

Marketing and Public Relations Update
Marketing Plan Development

Mary Grill

Upcoming Events:
1oth Anniversary Celebration
Governor's Service Awards

Future Direction

Other Issues

Mary Grill

Pat O'Day

�MEMORDANDUM

TO:

Members of the MCSC Marketing and Public Relations Committee

FROM: Pat O'Day, Chair, MCSC Marketing and Public Relations Committee
Mary Grill, Director of Outreach &amp; Fund Development
RE:

Marketing and Public Relations Update

DATE:

November 30, 2001

Marketing Plan Development
Work with Rx Coaching to develop the MCSC Marketing Plan began on November 7, 2001 and
will continue until February 7, 2002. At that time, the MCSC will have a draft of the Marketing
Plan and will determine whether to continue contracting with Rx Coaching to fine tune and assist
with the implementation of the plan.

Mary Grill meets weekly with two coaches-Sandra Xenakis is a marketing expert and Nancy
Ray is a strategic planning specialist. Together Sandra and Nancy are working to ensure that the
MCSC Marketing Plan is effective and in line with the MCSC vision, mission, and
organizational priorities.
The first step in developing the marketing plan was creating a work statement from the current
mission statement to more accurately articulate the work of the MCSC. This statement will be
utilized to ensure that the MCSC marketing plan stays focused. This statement is not shared with
the general public to describe the MCSC, rather it is used internally by the MCSC to ensure that
all activities, including the marketing plan, are on track with the organization's stated purpose.
The work statement is:

The mission of the MCSC is to increase the capacity ofMichigan 's
volunteer sector by conducting research and evaluation, sharing
information, acknowledging success and effectiveness, securing funds,

�granting funds, cultivating potential applicants, selecting high-quality
grantees, training grantees, and overseeing and monitoring grantee
results for volunteer-focused organizations, agencies, and strategic
alliances so that Michigan citizens engage in service and volunteerism to
meet community needs.
The second step was defining organizational priorities. These priorities will be used to define the
objectives of the marketing plan. The following organizational priorities have been identified:

1) Support (fund) innovative volunteer programs that meet local needs.
2) Share lessons learned from what we fund and how we support volunteer
programs.
3) Promote service and volunteerism by recognizing and celebrating
exemplary volunteers and volunteer programs.
4) Secure needed funding in order to grant funds and operate the MCSC.
5) Support, train, and engage staff and volunteers so that they may carry
out the work of the MCSC.
101h Anniversag Celebration
The MCSC's lOt Anniversary Celebration has been rescheduled for Tuesday, February 12,
2002. The event will follow the same format as originally determined and will provide an
opportunity for the MCSC to thank Michigan's legislators for past support and encourage their
ongoing support. Save-the-date post cards are being created and will be distributed to the
legislators, commissioners, and other friends of the MCSC in late December. The event program
is as follows:
•

•

•

Open house: 8:00a.m.- 2:00p.m. in the State Capitol1 st Floor Rotunda. This event
will give legislators the opportunity gain insight into the work of the MCSC and its
programs. Select MCSC grantees (representing the depth and breadth of the MCSC
programs) will set up displays in the Rotunda and adjoining hallways. Grantees and staff
will be available throughout the day to talk with legislators and other event attendees.
Media Event and Presentation: 11 :45 a.m. in the State Capitol1 st Floor Rotunda. This
event will include brief remarks by Mrs. Engler, Dr. Mawby, and others; it will also
include the presentation of a Governor's Proclamation to Dr. Mawby on behalf of the
MCSC.
Private meeting with Mrs. Engler, commissioners, and key legislators: 11 :00 a.m. in a
4th Floor Meeting Room in the Capitol. This event will provide an opportunity for
commissioners, including Mrs. Engler, to discuss the work ofthe MCSC with key
legislators, to thank them for their past support, and to ask them for their ongoing support
and involvement.

The key time for commissioner participation is 11 :00 a.m. - 1:00 p.m. although commissioners
are welcome to participate in activities throughout the day.

�Governor's Service Awards
The 9th Annual Governor's Service Awards (GSA) reception and dinner are being held on
Monday, April29, 2002 at the Lansing Center in Lansing. Nomination forms are currently
available and are due back to the MCSC by Thursday, February 8, 2002. All commissioners are
invited to serve as peer reviewer to select the five finalists and winner in each of the 14
categories. The peer review will take place on March 8, 2002 at the MCSC. Ameritech has
indicated their intention to sponsor the Governor's Service Awards again this year. Additional
sponsors are also being sought.
MCSC Web Site
The State of Michigan has developed a web site program, E-Michigan, providing mandatory
guidelines for web site development for all state agencies. The first meeting of the MCSC and
E-Michigan will take place on December 10, 2001. Following this meeting the MCSC will have
a better idea of the process of migrating its current site into the new format. Meanwhile a staff
work group is continuing to discuss the re-vamping of the current site to ensure that the new site
meets all of our internal/external needs.

�</text>
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                    <text>I

~~RY ES::-RADA- MCSC Marketing S~rvey

From:
Mary Grill
To:
Aldridge Eason, Karen; Barfield, John; Begg, Victor; Brennan, Nonie; Collier, Rob;
Johnson, Camille; Kwak, Chris; Lenz, Nancy; Lubbers, Don; Mawby, Russ; Neelis, Randy; Newport,
Donald; O'Day, Pat; Pardoe, Kari; Pickard, Vivian; Pruitt, Terry; Smith, Meg; Swain, AI; Watkins, Tom;
Weinstock, Ethan; Wesaw, Matt; West, Ray; Williams, Geneva
Date:
11/30/01 5:27PM
Subject:
MCSC Marketing Survey

Winter Greetings!
The work on the MCSC marketing plan has begun and we're looking for your input. Please take a few
minutes to complete the attached marketing survey. It's only a few quick questions so if you have the
time, now is a great time to fill it out.
The survey may be completed electronically and emailed back to Sandra Xenakis at
xenakis1 @earthlink.net or printed, filled out by hand, and faxed to Sandra at 425/969-7877. Please
complete and return the survey no later than Decembr 7th at 5 p.m.
The survey will be compiled by our marketing coaches, so your responses will be totally anonymous. If
you have any questions, feel free to contact Sandra at 734/4 75-0193. Thanks for your help!
Mary Grill
Director of Outreach &amp; Fund Development
Michigan Community Service Commission
voice- 517/335-7875
fax- 517/241-3869
grillm@state.mi.us
CC:

Caldwell, Kyle; ESTRADA, MARY; Harvey, Janice; Mervenne, Anne

Page 1

I

�MCSC COMMISSIONERS
MARKETING AND PUBLIC RELATIONS SURVEY

We have begun our work with the marketing coaches, Rx Coaching, to develop the MCSC marketing plan.
Over the next several weeks we will be gathering information, picking brains, and seeking advice from a
variety of sources to assist us with this process. Here is an opportunity for you to participate. The purpose
of this survey is to gather information that you have from your work with the MCSC and/or other
organizations to provide framework and context for the development of the MCSC marketing plan. The
survey will be totally anonymous, so please feel free to be brutally honest. Answers will be compiled from
your responses and delivered in aggregate by our coaches; no individuals will be identified. If you have
questions, you may contact Sandra Xenakis of Rx Coaching at 734/475-0193, or xenakis1@earthlink.net.
Please email the completed survey to Sandra, OR print a hard copy, fill it out and fax it to Sandra at
425/969-7877 by December ih at 5 p.m. You will receive a report on the results of this survey no later
than December 20th. Thanks for your help!

Please note: In this survey, the term "marketing" refers to all the activities MCSC does to get the word out
about our programs, services and identity. Marketing includes: internal communications, public relations,
special events, advertising, etc.
1.

a) On a scale of 1 to 5 (llow, 5 high) please rate the overall effectiveness ofMCSC's current
marketing efforts:
Circle one: 1
2
3
4
5
b) Why did you give that rating? Please explain:

2.

What are the top three issues the MCSC marketing plan should address?
a)

b)

c)

�3.

What are the specific marketing challenges the MCSC faces? You can give up to three examples:
a)

b)

c)

4.

a) On a scale of 1 to 5 (llow, 5 high), please rate your level of satisfaction with feedback on the results
ofMCSC's marketing activities.
Circle one:

2

3

4

5

b) Why did you give that rating?

5.

In your opinion, what role should Commissioners play in marketing the MCSC? Please describe:

6.

Are there talents, staff/partners, resources or other assets you posses that the MCSC could utilize in
this process? If so, what are they and how should staff approach you in order to tap those assets?

7.

Is there anything else you'd like to say about the MCSC's marketing activities?
Comments:

�Please tell us about yourself:

Is your organization a:
a) business _ _ b) nonprofit organization _ _

c) government agency _ _

d) other? ___ Please describe _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

How long have you been an MCSC Commissioner?
b) 1-3 years __
a) less than 1 year __

c) more than 3 years __

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                    <text>I MARY ESTRADA- MCSCMarketing &amp; PR Committee

From:
To:
Date:
Subject:

Mary Grill
Marketing Committee
11/21/01 12:54PM
MCSC Marketing &amp; PR Committee

Autumn Greetings,
The MCSC has begun its work with the marketing/pr coaches, RX Coaching; two meetings have been
held so far. Weekly meetings are scheduled through mid-February. We feel it is important to keep the
Marketing &amp; PR Committee engaged in and informed of progress.
With this in mind, the next meeting of the Marketing &amp; PR Committee be held via conference call on
Wednesday, December 5th from 10:30- 11:00 a.m. The purpose of this meeting is to meet the coaches,
get updated on progress to date, and engage in a discussion about the direction of the MCSC marketing
plan. Please let Mary Grill know (by responding to this email or calling her at 517.335.7875) whether you
1
will be able to attend this meeting.
Also attached is a draft survey that will be sent to all Commissioners in order to gather their insights
regarding the MCSC marketing plan. It will be distributed via email to all Commissioners on November
30. If you have input or suggestions regarding the survey questions, layout, etc., please contact Mary Grill
no later than Thursday, November 29.
Thanks so much for your involvement. Have a Happy Thanksgiving. Pat O'Day and Mary Grill

Page 1j

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De_ce_m_b_er_5_t_h_M_e_e_ti_ng=---------~~~-·====~~~~~~=====--------··--·~~~-=--·--~~-=-=-==P=a=g=e=1=1

From:
To:
Date:
Subject:

Mary Grill
O'Day, Pat
11/28/01 12:20PM
December 5th Meeting

Hi Pat,
Just touching base regarding the upcoming meeting of the MCSC Marketing and Public Relations
Committee. We're still waiting to hear from most of the committee members as to whether they can
attend or not, so I'll keep you posted. Attached is the draft agenda. Feel free to edit as needed and return
to me. Thanks.
Mary Grill
Director of Outreach &amp; Fund Development
Michigan Community Service Commission
voice- 517/335-7875
fax- 517/241-3869
grillm@state.mi.us
CC:

Caldwell, Kyle

�MARKETING AND PUBLIC RELATIONS COMMITTEE
December 5, 2001 -10:30-11:00 a.m.
Meeting Via Conference Call

Conference Call Information: To access the call, please dial 888.412.7888. When
prompted, enter the following passcode: 29950#.
Committee Members: Pat O'Day, Chair, Kari Pardoe, Terry Pruitt, and Vivian Pickard
Staff/Consultants: Kyle Caldwell, Mary Grill, Nancy Ray, and Sandra Xenakis

Agenda
Welcome/Introductions

Mary Grill

Rx Coaching Overview

Sandra Xenakis

Marketing Plan Progress to Date

Mary Grill

Upcoming Events:
101h Anniversary Celebration
Governor's Service Awards

Mary Grill

Future Direction

Pat O'Day

Other Issues

�</text>
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Public Relations and Marketing Committee
Conference Call - August 8, 2001
9:00a.m.
Participants: Kyle Caldwell, Mary Estrada, Mary Grill, Pat O'Day, Kari
Pardoe, Vivian Pickard and Terry Pruitt
Kyle Caldwell: Diall-888-412-7888 and code is: 299507985#
Pat O'Day, Kari Pardoe, Vivian Pickard and Terry Pruitt: Diall-888-4127888 and your code is: 29950#

AGENDA
I.

Introductions

II.

Update on conference call with United Way Community Services

III. Marketing goals at the Commissioner Retreat
IV.

Marketing plan development
Professional coaching

V.

MCSC 10th Anniversary Celebration

VI.

Other Business
Joel Orosz
Future direction of committee

Next Meeting- No meeting scheduled at this time.

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                    <text>Page 1 of 1

MARY ESTRADA - PR and Marketing Committee Conf. Call
From:

MARY ESTRADA

To:

"t.pruitt@dowcorning.com".gwia.SOM; Caldwell, Kyle; Pardoe, Kari; Pickard, Vivian; Ryan
O'Day, Patricia
PR and Marketing Committee Conf. Call

Subject:

Hello everyone!
The next PR and Marketing Committee Conf. Call is August 8th at 9:00 A.M.
Commissioner Kari Pardoe has joined the group and will be on that call also.
Kyle Caldwell will initiate the call so everyone else will dial: 1-888-412-7888 and then put in the participant
code of 29950#.
If you have any questions or cannot be on the call, please call me at (517)373-4998. Thanks!

about:b1ank

07/10/2001

�Page 1 of 1

MARY ESTRADA - Public Relations &amp; Marketing Committee
From:

MARY ESTRADA

To:

"t.pruitt@dowcorning.com".gwia.SOM; Pickard, Vivian; Ryan O'Day, Patricia

Subject:

Public Relations &amp; Marketing Committee

CC:

Kyle Caldwell

The mtg. dates for the Public Relations &amp; Marketing Committee are as follows:
April 11th at 9AM
June 1st at 9AM
August 8th at 9AM
Pat Ryan O'Day is the chair and will diall-888-412-7888 and then put in the chair code
of 299507985#
Vivian Pickard, Terry Pruitt and Kyle Caldwell will diall-888-412-7888 and then put in
the participant code of 29950#
These are numbers that will be used for all three of the conference calls.
If you have any questions, please call me at (517)373-4998 and thank you for your
continued support of MCSC.

about: blank

04/09/2001

�Page 1 of 1

MARY ESTRADA - Public Relations Committee
From:

MARY ESTRADA

To:

Caldwell, Kyle; Pickard , Vivian; Pruitt , Terry; Ryan 0' Day , Patricia

Subject:

Publ ic Relations Committee

Here are the dates and t imes for the next three Publ ic relat ions Committee conference calls.
April 11th at 9AM
June 1st at 9AM
August 8th at 9AM
As time gets closer I wil l email you the phone number to call to connect to the conference call.
thanks and any questions , call me or ema il me.

ZCfi507CJB~#

about: blank

03/12/200 1

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                    <text>I

Public Relations &amp; Marketing Subcommittee Meeting
Aprilll, 2001
(Conference Call)
--DRAFT-

Agenda
I. Review Subcommittee Charge
Public Relations &amp; Marketing
Members: Commissioners O'Day (Chair), Pickard and Pruitt
The Public Relations &amp; Marketing Subcommittee is an ad hoc subcommittee of
the Communication &amp; Outreach Committee, a standing committee of the MCSC,
that will work to address the public relations and marketing needs of the MCSC
and its grantees. Specifically, the subcommittee would:
1. Identify MCSC stakeholders and their interests.
2. Determine the best way to communicate the work and
accomplishments of the MCSC and it's grantees to the general public
and other target populations.
3. Recommend strategies for addressing the MCSC communication
needs.
4. Identify and invite potential partners/collaborators.
5. Provide an action plan to the full commission at their September lOll, 2001 meeting.
The subcommittee may terminate by September of2001.
II. Identify Key Outcomes
•
•
•
•

Types of Relationships to be Cultivated
Messages to be Conveyed (Who are we and what's the best way to tell our
story?)
Cycle of Activities to Support/Ensure Outcomes
MCSC Action Plan

III. Define Action Plan Process
•
•
•
•
•

Needs Assessment
Data Analysis
Strategic Planning
Implementation
Review

�....

·" Public Relations &amp; Marketing Subcommittee Meeting

April 11, 2001

IV. Outline Primary Strategies for Implementation
•
•
•
•

Where can we go to get help?
Who should we involve as partners?
What level and type of resources will we need?
How can we broker the resources?

V. Develop Preliminary Timeline
•

Action Plan Presented to the MCSC Membership September, 2001

VI. Determine Next Steps
•
•
•
•

Next Meeting
Follow Up Activities
Staff Assignments
Commissioner Assignments

Page 2 of2

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                    <text>JOHN ENGLER, Governor

MICHIGAN COMMUNITY SERVICE COMMISSION
111
George W. Romney
Lansing,
Telephone:
FAX:

Chairperson
Russell G. Mawby
Executive Director
Kyle Caldwell

S. Capitol Ave.
Bldg., 4th Floor
Michigan 48913
(517) 335-4295
(517) 373-4977

February 22, 2001

Mr. Terry Pruitt
1469 Allendale Drive
Saginaw, Michigan 48603
Dear Mr. Pruitt:
I am writing to thank you for agreeing to serve on the Public Relations &amp; Marketing committee. These
are dynamic times for the nonprofit sector nationally and for Michigan's volunteer community
specifically. President Bush recently embraced national service as part of his work to channel federal
support more directly to faith-based institutions by appointing Steven Goldsmith to the board of the
Corporation for National Service. Michigan is embarking on a $20 million dollar campaign to endow
support for statewide volunteer infrastructure. Our work in these areas can have a profound effect on how
the future of national and community service is supported and developed in Michigan. This is why it is
imperative for us to hone our communication and outreach strategies.
Joining you on the Public Relations &amp; Marketing committee will be Commissioners Pickard and O'Day
and you will meet every other month until September of2001 or until such time as the work of the
committee is completed. I have asked Commissioner Pickard to chair this subcommittee. The specific
charge of the committee is detailed in the attached document. The committee will report its findings and
recommendations to the full membership of the MCSC at our September meeting/retreat at Brooke Lodge
in Augusta, Michigan.
Thank you again for your leadership and continued support of Michigan's volunteers. I look forward to
hearing of the committee's progress.
Sincerely,

Enclosure

\

P'RI .. TFOQN
l'tEC~CtlD

PAPE"

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                    <text>Page 1 of 1

MARY ESTRADA- MCSC
From:
To:
Subject:

MARY ESTRADA
I:lubbersd@gvsu.edu
MCSC

Kyle asked that I email you and see when you would have about an Y, hour to talk with Kyle via conference call about MCSC public relations and marketing.
Please let me know when you are available. Thanks

about: blank

04/11/2001

�Page 1 of 1

MARY ESTRADA- MCSC
From:
To:
Subject:

MARY ESTRADA
Johnson, Dorothy
MCSC

Dottie:
How are you? I sure miss see and talking to you. How's the family? How's business?

Kyle asked that I email you and see when you would have about an Y, hour to talk with Kyle via conference call about MCSC public relations and marketing.
Please let me know when you are available. Thanks

about:blank

04/1112001

�Page 1 of 1

MARY ESTRADA- MCSC
MARY ESTRADA
From:
Graham, Bonnie
To:
Subject: MCSC
Hi Bonnie:
How are you?
Kyle asked that I email you and see when you would have about an Yz hour to talk with Kyle via conference call about MCSC public relations and marketing.
Please let me know when you are available. Thanks

about:b1ank

04/11/2001

�Page 1 of 1

MARY ESTRADA - Conf. Calls
From:

MARY ESTRADA

To:

Caldwell, Kyle; Pickard, Vivian; Pruitt, Terry; Ryan 0' Day, Patricia

Subject:

Conf. Calls

Kyle has asked me to set up three conference calls between now and September with the members of the
Public Relations and Marketing Subcommittee which include (Terry Pruitt, Vivian Pickard and Pat
O'Day). Agenda's will follow later.

ce Call

Please email me all the dates and times that you are available. If you have any questions or concerns, please call me at
(517)373-4998 or email me at estradam@state.mi.us
thanks
Mary Estrada

about: blank

03/0112001

�Page 1 of 1

MARY ESTRADA- conference call times
From:
To:
Date:
Subject:

poday &lt;poday@mail.portup.com&gt;
mary estrada &lt;estradam@state.mi.us&gt;
03/07/2001 10:03 AM
conference call times

mary .. .i have marked my preferences on your list of dates and times
(ranging from 1/best on downward, and the hardest times [for me] as very
difficult)
hope this helps
we have a lovely sunshiny, blue sky, white snow day .. .it is great to
look at, since i have to be inside almost all day
let me know how this works with other folks
talk with you soon

April Conference Call
April 9 at 9AM 2
April II at 9AM 3
April 13 at 9AM I
April 16 at 9AM very difficult
"
"
Apri119 at 9AM
June Conference Call
June I at 9AM 4
June 6 at 9AM 3
June 7 at 9AM 2
June II at 9AM I
June 18 at 9AM very difficult
August Conference Call
August 2 at 9AM 5
August 3 at 9Am 4
August 8 at 9AM 3
August 9 at 9AM 2
August 13 at 9AM I

file://C:\WINDOWS\TEMP\GW}00001.HTM

03/08/2001

�\

Page 1 of 1

MARY ESTRADA - Conference calls, Legislative Outreach Committee
From:
To:
Date:
Subject:
CC:

&lt;clarice.amerson@gm.com&gt;
&lt;ESTRADAM@state.rni.us&gt;
03/06/2001 11 :44 AM
Conference calls, Legislative Outreach Committee
&lt;vivian.pickard@gm.com&gt;

There has already been a change. Please change Vivian Pickard's availability
for these conference calls per the following:

April 9 at 9AM
April9 at II AM

Vivian Pickard
Not Available
Not Available

Thank you.

file://C:\WINDOWS\TEMP\GW}00001.HTM

03/06/2001

�Page 1 of2

MARY ESTRADA- Conf. Calls
From:
To:
Date:
Subject:
CC:

&lt;clarice.amerson@gm.com&gt;
&lt;ESTRADAM@state.mi.us&gt;
03/06/2001 11:36 AM
Conf. Calls
&lt;yivia11.pickard@gm.com&gt;

Below are the responses for Vivian Pickard's availability for the three
conference calls to be set up with Kyle and the Public Relations and Marketing
Subcommittee.
----------------------Forwarded by Vivian Pickard/US/GM/GMC on 03/05/2001 03:24
PM --------------------------To: t.pruitt@dowcoming.com, Vivian Pickard/US/GM/GMC@GM,
poday@mail.portup.com, "Kyle Caldwell" &lt;CaldwellK1@state.mi.us&gt;
cc:
Subject: Conf. Calls

Kyle has asked me to set up three conference calls between now and September
with the members of the Public Relations and Marketing Subcommittee which
include (Terry Pruitt, Vivian Pickard and Pat O'Day). Agenda's will follow
later.
Therefore, I am suggesting several dates and times and would like your
availability.
Vivian Pickard
April Conference Call
April 9 at 9AM
Available
April11 at 9AM
Available
April13 at 9AM
Available
April16 at 9AM
Available
April19 at 9AM
Available
June Conference Call
June 1 at 9AM
June 6 at 9AM
June 7 at 9AM
June 11 at 9AM
June 18 at 9AM
August Conference Call
August 2 at 9AM
August 3 at 9Am

Available
Available
Available
Available
Available

Not Available
Not Available

file://C:\WINDOWS\TEMP\GW}OOOOl.HTM

03/06/2001

�!

Page 2 of2

August 8 at 9AM
August 9 at 9AM
August 13 at 9AM

Available
Available
Available

Please email me all the dates and times that you are available. If you have any
questions or concerns, please call me at (517)373-4998 or email me at
estradam@state.mi. us
thanks
Mary Estrada

file://C:\WINDOWS\TEMP\GW}OOOOl.HTM

03/06/2001

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                    <text>I J~nlce Ha~ey- Pubiic; Relations Committee c'onfe:rence Call- WEDNESQAY
From:
Janice Harvey
aswain@cacil .org; kwhipple@cmsenergy.com; kyoung_welch@cdltrainingschool .net;
To:
Mulhern, Dan; Newport, Don; patryanoday@chartermi.net; Pickard, Vivian; wendy.acho@abnamro .com
5/10/2005 4:24 :54 PM
Date:
Public Relations Committee Conference Call- WEDNESDAY
Subject:

Reminder- there is a MCSC Public Relations Committee Conference Call scheduled for Wednesday 5/11
at 10:30 am . The call-in information is:
Phone: 888-689-5574
Passcode: 9939719
An agenda and background information is attached. Please let me know whether or not you will be on the
call. Thanks.

\.

Janice Harvey
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing Ml 48913
Phone: (517) 373-4998
Fax: (517) 241-3869
harveyj1 @michigan .gov

CC:
Amerson, Clarice; Bowman , Joan; Janecke, Cindy; Lawson, Janet;
mckoontz@cm senergy.com

Page 1

J

�Public Relations Committee
Agenda
May 11,2005
I.

Review ofMCSC Goal- To expand Public Relations to promote mentoring,
community service, service-learning and the MCSC through ...

II.

Build consensus among committee members on the need for progress toward
the four bullet points under the Public Relations goal

Ill.

Create three sub-committees to:
•
•
•

Work with staff to overlay placement of First Gentleman and
Commissioners on staff activity calendar
Develop media and community appearance opportunities and identify
commissioner support
Create central housing for information from the first two sub-committees
to develop newsletter first for Commissioners, with the possibility of a
community newsletter

�Proposed MCSC Public Relations Subcommittees
Objectives:
1. Consistent and constant reporting of'Best Practices" and primary
accomplishments from each program area.
2. Use of Branding techniques to promote individual programs
3. Development of a newsletter to promote MCSC.
4. Update, prioritize and implement the MCSC marketing plan with the MCSC
Public Relations Committee.

Subcommittee I

Community Activity (Overlay community opportunities
(community program or event, etc.) over commissioner areas and
solicit support or follow-up from commissioners.)

Subcommittee II

Media Activities Committee (Overlay media opportunities
(interviews, news conferences, etc.) over commissioner areas and
solicit support or follow-up from commissioners.)

Subcommittee III

Publicity Committee (work with the MCSC Staff to incorporate
commission activities in MCSC electronic and printed publicity
outreach)

Subcommittee I

Subcommittee II

Getting our message out
Getting our message out
Strategic Outreach
Strategic Outreach
Create Community awareness
Create Community awareness
Assist as resources
Assist as resources
Tying our mission/objectives
Tying our mission/objectives
Incorporate marketing plan
Incorporate marketing plan
Identify major community stakeholders
As co- champions of volunteerism

MCSC Staff Clarifications
Gauge on how other media outlets use our information
Securing loaned PR Executive
Expand Americorp member of the month
Integrating logos
Capture participants email addresses at commission events
Annual report

Subcommittee III
Getting our message out
Strategic Outreach
Create Community awareness
Assist as resources
Tying our mission/objectives
Incorporate marketing plan

�2004-2005 Michigan Community Service Commission Goals
1st Priority

Expand PUBLIC RELATIONS to promote mentoring, community
service, service-learning, and the Michigan Community Service
Commission through:
• Consistent and constant reporting of best practices and primary
accomplishments from each program area.
• Use of "branding" techniques to promote individual programs.
• Development of a newsletter to promote the MCSC.
• Update, prioritize and implement the MCSC marking plan with the MCSC
Public Relations Committee.

Comments from Commissioners:
• We have a great message - we need to get the message out there
(marketing firm)
• Develop strategic plan for media and corporate outreach for
Commissioners
• People don't know what this commission is
• Getting some resources in this area I gauge how other media outlets feel
about information
• Secure a loaned PR exec
• Expand AmeriCorps member of the month
• Get our brand out there
• See how we can tie our mission into corporate slogan
• Integrate logos (AmeriCorps, Learn &amp; Serve, Mentor Michigan)
• Revisit marketing plan
• capture participants email addresses at MCSC events
• Combine current newsletter information into a MCSC E-bulletin
• Identify leaders/athletes in communities so people can "follow"
• Sports teams to host a mentoring event
• Annual report needed to distribute to corporations and foundations

�</text>
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"

~~tJaVv'son ~··McscrMedia Plans.ds},(:

COL Memorandum
To:

Mary Grill

From: Kathy Young-Welch
CC:

Janet Lawson

Date: 12/20/04
Re:

Mentor Media Plans

Hi Mary, I apologize for just getting back with you. Last week was
incredibly busy with the wrapping of company business for the year and the
college graduation of my youngest son. Below are some ideas that I have
and some areas where I can be of assistance to the plan already
developed. Please review them and let me know what you think? I will be
working during the holidays with the following days off (12/24/12/27, 12/30.
1/3). I would love an opportunity to further discuss these ideas given our
short window. Perhaps we can arrange a conference call. I am interested
in knowing how the psa recording went, what the media package is like,
when it will be available, etc. After the holidays I can focus more on the
MCSC and the GSA Marketing Plans.

Mentor Michigan Marketing Plan
-~:J
We need to have identified media partners (radio, commercial
television, cable, newspapers) in each of our major regions across
the state.
• A letter from the governor and First Gentleman needs to go to eac
General Manager or other top level leadership requesting support of
Mentoring messages during the month of January in the form of
news stories, public service announcements, news articles and
special interviews. Specifically in Detroit, for the African American
Community, I would recommend perhaps a letter that will reference
me as a commissioner from the Detroit community who will help
coordinate/participate in interviews at WMXD, KISS 102 FM and
WCHB (These are stations that cater to African American Adults). (I)
I have relationships with key individuals each station).
• Radio/TV/Cable Ideas 1. (30/60 vignettes touting mentoring

L

snapshot stories from mentors, mentee and parents of mentors,

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�each could end with a tag line encourage adults to contact the
commission website and connect with a mentoring organization. (2)
Local contests to identify super mentors who are making a difference
could be engaged with a media partner in various parts of the state.
A special luncheon could be held to recognize a group of 6-10
mentors. The event would be sponsored by the station, underwritten
by commercial sponsors and "Significant Mentor" Certificates could
be given out to the mentors. The certificates would be signed by the
station leadership and the governor and first gentleman. I have had
a lot of success with events like this. (3)
• We should think about customized radio psa's. Most 30/60 public
service announcements are aired at weaker listening times.
Sometimes, providing a simple 10-15 second reader that an air
personality can read in-between a song or over a song-bed is more
acceptable by the radio station (EX. Mentoring can change the life
of not just a young person, your life as an adult can be
positively impacted too. Phone (1-800-mentor) to connect with
a child in your community Today). I can offer some assistance
in helping write some of these quick announcements).
• In areas where commissioners are located, their involvement as
interviewees could be utilized or tied to any interviews with the
governor or first gentleman. This will personalize the interviews and
pave the way for a commission contact for future volunteer
interviews.
• In the Detroit Community to address the need for African American
Male Mentors, a relationship needs to be forged with the 100 Black
Men organization and the governor and first gentleman. I can help
facilitate this with the organizations leadership. The group, which is
already involved in working with young southeastern Michigan
African American males, may have an interest in standing shoulder
to-to shoulder with the governor's office working with young people.
• Engaging the Detroit Urban league and NAACP mentoring programs
for their support can be requested. I can assist in bridging these
relationships.
" Mentor Saturdayt8tmctay-S1Wtl1tf·be-made:---·---~
• --The designation for
Letters to clergy umbrella organization leadership like the Council of
\
\
Baptist Pastors and Vicinity, the Ecumenical Clergy, the Church of
.
god in Christ (COGIC) should come from the governor and first
gentleman seeking placement of a mentoring article, message or
}\
featuring individual church mentoring group(s) on this
_!/
Saturday/Sunday. Most of these churches have youth groups and
many have mentoring programs. Some food for thought also, is that
---rneFW...f!~l'lef;eerl'e~htHUf'fFe~he-es-~outh months where an

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additional mentoring activity or message could come.

•

Personally, I will January 12, 19 and 26 have mentoring
vignettes throughout each of my cable programs. In one of the
segments, I would like to feature Dan. Let me know if either if
these dates are good for him. My program City Highlights airs
live from 7-SPM on those dates. The program is aired from the
Detroit Comcast Studio's at 12775 Lyndon.

3

I

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                    <text>STATE OF MICHIGAN

JENNIFER M. GRANHOLM, Governor

MICHIGAN COMMUNITY SERVICE COMMISSION
1048 Pierpont, Suite 4
Lansing, Michigan 48913
Telephone: (517) 335-4295
FAX: (517) 373-4977
www.michigan.gov/mcsc

Chairperson
Daniel G. Mulhern
Executive Director
Janet C. Lawson

MEMORANDUM

TO:

MCSC Commissioners

FROM:

Kathy Young-Welch, MCSC Public Relations Chair

DATE:

December 10, 2004

RE:

MCSC Public Relations Committee Report

The Public Relations Committee met on Monday, November 29, at 2:00p.m. via conference
call.
The following members of the committee were present: Dan Mulhern, Don Newport, Vivian
Pickard, Ken Whipple and Kathy Young-Welch. The following staff members were present:
Mary Grill, Janice Harvey and Janet Lawson.
MCSC Marketing Plan
The MCSC Marketing Plan was distributed and the different areas discussed. It was agreed that
another section should be added addresses the role of the Commission and branding issues.
External Communication: The committee members thought it would be important to do an
assessment of the MCSC partners to see what type of internal communication tools
(weekly/monthly newsletters, e-bulletins, etc.) they have. The MCSC can then use those tools
to share information on events, GSA nominations, etc. It was also suggested to involve the
corporate partners in submitting applications for various MCSC awards. The Committee also
agreed that there would not be an Annual Report, but possible quarterly E-newsletters. There
was also discussion about developing a consistent message and having consistent information to
share. A brochure would meet this need. It was also recommended that we see if it is possible
to have our statewide data broken down by programs and regions so the Commissioners can
have specific information pertaining to their geographical area.
Internal Communication: Need to establish an identity for the Commission. The Committee
also discussed the branding issues and the difficulty of the all the program logos.

�Legislative Relations: The Committee stated that there needs to be more proactive
Commissioner updates, that the legislators should be more actively involved in the GSA
nomination process, and Commissioners should be know when contacts have been made with
legislators in their area. There was brief discussion about an event with Rep. Tobocman
(former AmeriCorps member) or Sen. Kuipers, who is a mentor.
Program Support: The MCSC needs to promote the idea and concept of AmeriCorps, Learn
and Serve, and Citizen Corps.
The next meeting of the Public Relations Committee is scheduled for Monday, December 13th at
11:00 a.m. The Mentor Michigan and Governor's Service Awards Marketing Plans will be
discussed.

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                    <text>Draft 1. 3 -December 9, 2004

GOVERNOR'S SERVICE AWARDS/CARTER PARTNERSHIP AWARDS
MARKETING PLAN

I.

INTRODUCTION

The following Governor's Service Awards Marketing Plan is a one-year strategy
focusing on recruitment of nominations, selection of award winners, pre-GSA event
media, GSA media. This plan will be overseen by the MCSC Public Relations
Committee and implemented by the MCSC staff and commissioners.

II.

PLAN OF ACTION

A. GSA Nominations
• Diversity is a key component of the nomination solicitation process
• Create hard copy and electronic versions of the GSA nomination form
• Disseminate nomination form
o MCSC- News, Mentor Michigan, and MCSC Program listservselectronically
o Mail a hard copy to nominators from the past five years with a letter from
JGandDM
o Mail a hard copy to winners from the past five years with a letter from JG
andDM
o Mail a hard copy to MCSC current database
o Put a press release encouraging nominations out statewide via PR
Newswire
o Individual solicitation of nominees (?)
o Utilize Commissioners media contacts to get nomination information
placed in a variety of media outlets
• Write a radio PSA
• Prepare a sample newspaper ad
o Place GSA nomination information in partner newsletters, on web sites
and listservs, etc.
• Determine Commissioners who have corporate newsletters and
other constituency groups that would help promote nominations.
• Determine partner organizations such as CMF, MNA, CMA,
United Way ofMichigan, etc. that would help promote
nominations.

1

�I'

B. Selection of Award Finalists and Winners
•
•

•

Diversity will be used as a selection criterion for award finalists and winners.
The selection of the award winners will be a multi-level process, facilitated by the
MCSC staff, which will include:
o Peer Reviewers
o Commissioner Reviewers
o Sponsor Reviewers
o StaffReviewers
The final decision of the award winners will be recommended by the MCSC staff
and approved by the MCSC/Executive Committee.

C. Pre-GSA Press Conference
•

•
•
•
•
•
•

A press conference will be held to announce the award finalists six weeks before
the dinner
First Gentleman Mulhern will host the press conference. (Governor?)
TV, radio, and print media from each of the finalists' hometown will be invited.
Media kits will be developed.
State and federal legislators from the finalists' hometown will be invited.
Finalists and nominators will be invited.
Statewide press release announcing the winners will be issued from Governor
Granholm's office

D. GSA Event Media
•
•
•
•
•
•
•

Event emcee will be a high profile celebrity.
A partnership will be formed with a television affiliate that will cover the event
and send clips to affiliate stations in each winner's hometown.
Newspaper exclusives- one newspaper in each winner's hometown will be
identified to offer an exclusive interview with the winner. (1)
TV, radio, and print media from each finalist's hometown will be invited.
(co,mped?)
State and federal legislators from the winner's hometown will be invited.
(compe&lt;J?)
Event program will profile each award finalist.
Event video will acknowledge each award finalist

2

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....

Draft 1.5- December 2, 2004

MENTOR MICHIGAN MARKETING PLAN

I.

INTRODUCTION

The following Mentor Michigan Marketing Plan is a one-year strategy, overseen by the
MCSC Public Relations Committee, to be implemented by the Michigan Community
Service Commission (MCSC) staff and commissioners. Its activities are focused in the
following areas: special events, branding, external communication, and internal
communication.

II.

PLAN OF ACTION

A. Special Events and Meetings
• Plan and implement the following special events and meetings, including
appropriate media plans:
Special Events
o Regional Meetings (PK- Fall 2005)
o Training
o Quarterly Training in SE Michigan through the Hudson Weber Foundation
grant (PK - beginning second quarter 2005)
Meetings
o Mentor Michigan Leadership Council (JL- Announce council in January
2005, convene council in February 2005, regional events TBD)
o Mentor Michigan Providers Council (PK- January, April, July, October
2005)
B. Branding
• Develop a strategy for consistent placement and usage of Mentor Michigan logo
(MG- March 2005)
• Seek and secure promotional items highlighting the Mentor Michigan logo to be
used for mentor recruitment (MG- May 2005)
• Train local mentoring collaboratives, MCSC grantees that promote mentoring,
and Mentor Michigan VISTAs to use the Mentor Michigan logo appropriately
(MG- May 2005)
• Develop a plan that utilizes First Gentleman Mulhern as the "face" of Mentor
Michigan (JLIMG- TBD based on funding)
• Jingle development

�•

• Identifiable mentoring song
Develop regional plans effectively utilizing local strengths (e.g. placemats at ski
lodges in northern Michigan) (MG- TBD based on funding)

C. External Communication

External communication includes efforts to reach the general population and all
National Mentoring Month and Advocacy Network support.
• Mentor Michigan web site (secure a student intern- JL)
o Great stories (Intern - ongoing)
o Mentor Michigan Directory (MG- December 2005)
o Additional Resources for mentoring programs and organizations (Internongoing)
o Regular updates (Intern - ongoing)
• Develop Mentor Michigan talking points for all people representing Mentor
Michigan (MG- December 2005)
• Develop a plan to promote mentoring through WJR Radio (JLIMG- April 2005)
• Work with the Detroit Pistons Foundation to develop mentoring champions, a
promotional event, and other activities. (PK- June 2005)
• Work with John Seeberger regarding the M&amp;M's promotion (JB- April2005)
• Assist with recruitment of members for the Michigan Mentoring Advocacy
Network (PK - ongoing)
• Determine the need for Mentor Michigan publications (e.g. brochure, annual
report, etc.) (MG- TBD based on funding)
• National Mentoring Month (MG- January 2005)
o Web site traffic
o 4,300 hits
o Communications Tool Kit
o 1-800-VOLUNTEER call volume
o 1, 000 calls
o TV and radio PSAs- create PSAs with DP&amp;Company and expand
distribution modalities (DP&amp;Company, JB)
o Have PSAs placed the major markets (Detroit, Grand Rapids, Lansing,
Tri-Cities) (DP&amp;Company)
o DM interviews (TV or radio) (JB)
o Cover the major markets including public radio and commercial-Detroit,
Grand Rapids, Lansing, Tri-Cities (DP&amp;Company)
o Utilize mentoring programs to promote placement ofPSAs by providing
them with copies they can walk into local stations. (MG/DP&amp;Company)
o DM/JG appearances (JB- January 2005)
o Add a request form for a DM appearance to the Tool Kit with a due date
of early December (MG- November 2005)
o

Host an event at the State Capitol Building with JG and DM and their

o

mentees (JLIMG- Dates set in December 2005, Event in January 2005)
Target 10 DM appearances throughout the state (JB- Dates set in
December 2005, events in January 2005)
2

�o

•

Schedule a major local event on Thank Your Mentor Day (JB -Dates set
in December 2005, event on January 25, 2005)
o Announcement or appearance of JG with new mentee (JB -Date set in
December 2005, event in January 2005.)
o Op Ed articles
o Written by MCSC Commissioners with the goal of at least one article in
each major market-Detroit, Grand Rapids, Lansing, Tri-Cities. (MGJanuary 2005)
o Locally driven media (TV, radio, or print)
o Have local organization promote activities covering each of the major
markets-Detroit, Grand Rapids, Lansing, Tri-Cities (MG- January
2005)
o Local events
o 25 events registered with Mentor Michigan (MG- January 2005)
o MCSC Commissioners will participate in at least 10 local event (JLJanuary 2005)
o Statewide Press Releases
o Announce National Mentoring Month (MG- January 6, 2005)
o Announce Mentor Michigan Leadership Council (MG- January 2005)
o Mentor Michigan Sunday and other faith-based activities (GR- January 2005)
o 100 churches throughout the state host a Mentor Michigan Sunday
Develop Mentor Michigan champions (JL- January 2005)
o Mentor Michigan Leadership Council
o Rhonda Walker, TV4 Detroit
o Swin Cash, Detroit Shock Player
o Az-Zahir Hakim, Detroit Lion Player

D. Internal Communications
Internal Communications includes mentoring programs and organizations, MCSC
Commissioners and staff, state employees, and other "internal" customers
• Communication with mentoring programs and organizations
o Mentor Michigan listserv (PK - ongoing)
o Provide technical assistance as needed (PK/MG- ongoing)
• Utilize MCSC commissioners to promote and support Mentor Michigan (JLongoing)
• Continue utilizing MCSC staff members to promote and support Mentor
Michigan (PK/MG- ongoing)
• Encourage State of Michigan department heads to mentor (DM- TBD)
• Promote and support local mentoring collaboratives (PK- ongoing)

3

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                    <text>Janice Harvey- PR Committee Conference Call

Jl

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~~
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J-

'

[{Jqr)

From:
Janice Harvey
To:
aswain@cacil.org ; kwhipple@cmsenergy.com ; kyoung_welch
I 1nin school. r{)!f;
Mulhern , Dan ; Newport, Don ; patryanoday@chartermi.net; Pickard , Vivian; rcollier@cmif. rg ;
wendy.acho@abnamro.com
Date:
11/24/2004 1:25:03 PM
Subject:
PR Committee Conference Call

Reminder- there is a MCSC Public Relations Committee conference call scheduled for Monday 11/29 at
2:00pm . The call-in information is as follows :

Phone: 888-689-557 4
Passcode: 9939719
Agenda:
1. Discussion/understanding of the MCSC Marketing Plan
2. Brochure/Annual Report
3. Legislative Communications (electronic)

I have attached a copy of the MCSC Marketing Plan which will be discussed . I have also attached a copy
of the Mentor Michigan Marketing Plan. This will be reviewed at a meeting of this committee at a later
date (see next paragraph) but we wanted you to have it to see how it feeds into the MCSC Marketing Plan .
We would like to schedule an additional meeting with the PR Committee . This meeting will take place on
Monday, December 13 at 11 :00 am (prior to the MCSC Board Meeting). It will take place at Lear
Corporation . At this meeting we will discuss the Mentor Michigan Marketing Plan, including National
Mentoring Month , and the Governor's Service Awards .
Please let me know if you are available to meet on 12/13 at 11 :00 am {the MCSC Board Meeting will begin
at 12:00 pm).

Jan ice Harvey
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing Ml 48913
Phone: (517) 373-4998
Fax: (517) 241-3869
harveyj1 @m ichigan.gov

CC:
Amerson , Clarice ; Bowman, Joan ; diana .gouin@abnamro .com ; Grill, Mary; Janecke,
Cindy; Kaiser Van Dam, Paula; Lawson, Janet; mckoontz@cmsenergy.com; Susan , Cuddington,;
Zatina , Mary

(3

c.

Page 1

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                    <text>Draft 1.0- November 23, 2004

MENTOR MICHIGAN MARKETING PLAN

I.

INTRODUCTION

The following Mentor Michigan Marketing Plan is a one-year strategy, overseen by the
MCSC Public Relations Committee, to be implemented by the Michigan Community
Service Commission (MCSC) staff and commissioners. Its activities are focused in the
following areas: special events, branding, external communication, and internal
communication.

II.

PLAN OF ACTION

A. Special Events and Meetings
• Plan and implement the following special events and meetings, including
appropriate media plans:
Special Events
o Regional Meetings
o Bi-annual Training
Meetings
o Mentor Michigan Leadership Council
o Mentor Michigan Providers Council
B. Branding
• Develop a strategy for consistent placement and usage of Mentor Michigan logo
• Secure promotional items highlighting the Mentor Michigan logo to be used for
mentor recruitment
• Train local mentoring collaboratives, MCSC grantees that promote mentoring,
and Mentor Michigan VISTAs to use the Mentor Michigan logo appropriately
• Develop a plan that utilizes First Gentleman Mulhern as the "face" of Mentor
Michigan
• Jingle development
• Identifiable mentoring song
• Develop regional plans effectively utilizing local strengths (e.g. placemats at ski
lodges in northern Michigan)

�C. External Communication

External communication includes efforts to reach the general population and all
National Mentoring Month and Advocacy Network support.
• Mentor Michigan web site
o Great stories
o Mentor Michigan Directory
o Additional Resources for mentoring programs and organizations
o Regular updates
• Develop Mentor Michigan talking points for all people representing Mentor
Michigan
• Assist with recruitment of members for the Michigan Mentoring Advocacy
Network
• Determine the need for Mentor Michigan publications (e.g. brochure, annual
report, etc.)
• National Mentoring Month
o Web site traffic
o 4,300 hits
o Communications Tool Kit
o 1-800-VOLUNTEER call volume
o 1,000 calls
o TV and radio PSAs- create PSAs with DP&amp;Company and expand
distribution modalities
o Have PSAs placed the major markets (Detroit, Grand Rapids, Lansing,
Tri-Cities)
o DM interviews (TV or radio)
o Cover the major markets including public radio and commercial-Detroit,
Grand Rapids, Lansing, Tri-Cities
o DM appearances
o Add a request form for a DM appearance to the Tool Kit with a due date
of early December
o Target 10 appearances
o Schedule a major local event on Thank Your Mentor Day
o Op Ed articles
o Written by MCSC Commissioners with the goal of at least one article in
each major market-Detroit, Grand Rapids, Lansing, Tri-Cities.
o Locally driven media (TV, radio, or print)
o Have local organization promote activities covering each of the major
markets-Detroit, Grand Rapids, Lansing, Tri-Cities
o Local events
o 25 events registered with Mentor Michigan
o MCSC Commissioners will participate in at least 10 local event
o Statewide Press Releases
o Announce National Mentoring Month
o Announce Mentor Michigan Leadership Council
o Mentor Michigan Sunday and other faith-based activities
o 100 churches throughout the state host a Mentor Michigan Sunday

2

�•

·-·
•

Develop Mentor Michigan champions
o Rhonda Walker, TV4 Detroit
o WNBA Player- Detroit Shock
o Mentor Michigan Leadership Council

D. Internal Communications
Internal Communications includes mentoring programs and organizations, MCSC
Commissioners and staff, state employees, and other "internal" customers
• Communication with mentoring programs and organizations
o Mentor Michigan listserv
o Provide technical assistance as needed
• Continue utilizing MCSC commissioners and staff members to promote and
support Mentor Michigan
• Encourage State of Michigan department heads to mentor
• Promote and support local mentoring collaboratives.

3

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                    <text>Drafll.2- November 15, 2004

MICHIGAN COMMUNITY SERVICE COMMISSION
MARKETING PLAN

I.

INTRODUCTION

The following Michigan Community Service Commission (MCSC) Marketing Plan is a
one-year strategy focusing on AmeriCorps, Learn and Serve, Citizen Corps, and
Volunteer Investment Grants. (A separate marketing plan has been developed for Mentor
Michigan.) This plan will be overseen by the MCSC Public Relations Committee and
implemented by the MCSC staff and commissioners. Its activities are focused in the
following areas: special events, external communication, internal communication,
legislator relations, and program support.

II.

PLAN OF ACTION

A. Special Events and Meetings
• Plan and implement the MCSC's special events as outlined below
• Develop and implement a media plan for events as necessary
• Develop event overview including cost to attend, cost of event including staff
time, etc.
Special Events
o Governor's Service Awards
o Michigan's AmeriCorps Celebration
o Russ Mawby AmeriCorps Signature Service Project
o Service-learning Symposium
o Outstanding Service-learning Awards
o Service-learning Institute
o Mentor Michigan Regional Meetings
o National Mentoring Month
o CERT Training for Staff at Comerica Park, Ford Field, Joe Louis Arena, and
Fox Theatre
Meetings
o MCSC Commission Meetings
o Michigan Citizen Corps Council Meetings
o AmeriCorps Member Council
o Service-Learning Youth Council (SLYC)
o Grantee Meetings and Training

1

�B. External Communication
• MCSC web site
o Redesign
o Regular updates
o Redesign and add "ConnectMichigan Guide to Volunteering"
• Talking points for the MCSC and each program area
o Federal dollars granted
o People involved and people served
o Special events
• Consistent phone answering message
• Develop Powerpoint presentation templates
• Create panels for AmeriCorps display
• Create panels for MCSC display
• MCSC brochure
• Annual report (hard copy/electronic?)

C. Internal Communications
• Work together the MCSC Public Relations Committee to develop and oversee the
MCSC Marketing Plan
• Train grantees on using the MCSC name and logo in publications, etc.
• Review grantee policies on use ofMCSC logo
• Involve MCSC Commissioners in activities as appropriate

D. Legislative Relations (federal and state)
• Give legislators the opportunity to make all grant announcements in their districts
• Notify legislators of funding opportunities
• Invite legislators to events that involve their constituents
• Invite legislators to events held in their districts
• Notify legislators of award winners in their districts
• Ongoing communication (electronic newsletter)

E. Program Support
• AmeriCorps
o Press Releases
• Grant announcements
• Member Council announcements
• Learn and Serve
o Press Releases
• Grant announcements
• Fellows program
• Special activities (e.g. national presentations)
2

�•

•

• SayYES
Citizen Corps
o Press Releases
• Grant announcements
VIG
o Press Releases
• Grant announcements

F. Mentor Michigan
• See attached document

3

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                    <text>! Janice~aNey-MCSCNewPRS~ndingCo_m~m_rt_~_e~~~~~~~~~~~~~~~~~~~~~~~~-P_a~g_e~
1

From:
Janice Harvey
To:
aswain@cacil.org; jcomer01 @lear.com ; kwhipple@cmsenergy.com ;
kyoung_welch@cdltrainingschool.net; Mulhern , Dan; Newport, Don; patryanoday@chartermi .net;
Pickard , Vivian ; rcollier@cmif.org; wendy.acho@abnamro.com
Date:
11/5/2004 2:29:42 PM
MCSC New PR Standing Committee
Subject:
At the MCSC Retreat, you volunteered to serve on the new PR Standing Comm ittee . Prior to our
upcoming Board Meeting (on Monday, December 13), we would like to convene a conference call with this
new committee to talk about the MCSC Marketing Plan . We will be sending you a copy of the marketing
plan prior to the call.
We have schedu led the call for Monday, November 29 , from 2:00 pm - 3:00 pm .
The call-in information is as follows :
Phone: 888-689-5574
Passcode: 9939719
Committee Members:
Kathy Young-Welch- Chair
Wendy Ache
Rob Collier
Jimmie Comer
Dan Mulhern
Don Newport "' n
Pat O'Day -tv--'
Vivian Pickard -'-le 5
AI Swain
I
Ken Wh ipple

-'i.t-5

Please let me know if you are available to participate in the conference call. Thanks!
Janice HaNey
Michigan Community Service Commission
1048 Pierpont, Su ite 4
Lansing Ml 48913
Phone : (517) 373-4998
Fax: (517) 241-3869
haNeyj1 @m ichigan .gov

CC:
Bowman , Joan ; diana.gouin@abnamro .com ; Grill , Mary; Janecke, Cindy; Kaiser,
Paula ; Lawson, Janet; mckoontz@cmsenergy.com ; Susan , Cuddington,

J

�~~JIIl,;t::,fii:IIVt::y-

1'\lt::W IVIvvv rUUIIIJ "t::ldliUII~ vldiiUIII~ vUIIIIIIILLCC

From:
To:
Date:
Subject:

Janice Harvey
kyoung_welch@cdltrainingschool.net
11/2/2004 9:20:26 AM
New MCSC Public Relations Standing Committee

Hi Kathy- At the MCSC Retreat, you volunteered to serve as Chair of the new PR Standing Committee.
Prior to our upcoming Board Meeting (on Monday, December 13), we would like to convene a conference
call with this new committee to talk about the MCSC Marketing Plan.
Please let me know if you are available on Monday, November 29, between 1:00 and 3:30 pm for a
conference call. The call should only take about an hour. Once I know if you are available, I will send the
message out to all the committee members.
Committee Members:
Kathy Young-Welch - Chair
Wendy Acho
Rob Collier
Jimmie Comer
Dan Mulhern
Don Newport
Pat O'Day
Vivian Pickard
AI Swain
Ken Whipple

Janice Harvey
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing Ml 48913
Phone: (517) 373-4998
Fax: (517) 241-3869
harveyj1 @michigan.gov

CC:

Lawson, Janet

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Janice Harvey- MCSC Outreach

From:
To:
Date:
Subject:

CoCT1mitte~----

Mary Grill
Outreach Committee
8/4/03 4:50PM
MCSC Outreach Committee

Dear Outreach Committee Members,
As mentioned in the Outreach Committee meeting announcement, attached you will find the following
additional materials for our 8/6 meeting:
1) Mentor Michigan draft mission, vision, etc.
2) Mentor Michigan sample logos
Both items are Word documents. If you have trouble opening the logos, let me know and I will fax the
information to you. The logo file is 156K and contains nine sample logos.
AI and Ken, we will miss you at the meeting. Feel free to offer feedback prior to or after the meeting.
Thanks.

Mary Grill
Director of Communication
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing, Ml 48913
voice- 517.335.7875
fax- 517.241.3869
grillm@michigan.gov
www.michigan.gov/mcsc
The MCSC funds and supports programs that encourage all Michigan residents to volunteer

�MENTOR MICHIGAN
Mission Statements
Version #1
Mentor Michigan unleashes the amazing potential of all youth by supporting mentoring of
children by caring adults.
Version #2
Mentor Michigan enhances the state's future by ensuring that every child is mentored by a
caring, committed role model so that youth become positive, productive, responsible citizens.

How Mentor Michigan Achieves Its Mission

1. Recruit talented and committed adults and connect them with mentoring programs, so
that 10,000 youth are mentored
2. Provide training and support for mentoring programs
3. Develop and enhance partnerships with businesses, faith-based and nonprofit
organizations, education institutions, and government
4. Collect and track data around mentoring activities in Michigan
5. Advocate for issues that promote and support mentoring in Michigan
6. Develop champions to promote and support mentoring throughout the state
7. Increase public awareness about mentoring issues, opportunities, and the positive
outcomes associated with it
8. Increase resources to support the development and sustainability ofmentoring programs
9. Create a comprehensive statewide network and database ofmentoring programs

Vision Statement

Since every adult feels responsible for the future of all Michigan children, every child is
supported and cared for. Communities in Michigan thrive because young people grow into
productive, competent, caring adults who help the next generation do the same.

Tag Line (Slogan)

Mentor Michigan ... unleashing the amazing potential of youth

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Michigan
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�INA!

~Mentor
~Michigan

MM11

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,_1

Mary Grill
From:
Bensen, Kenneth; Eason, Karen Aldridge; O'Day, Pat; Pardoe, Kari; Pardoe, Kari;
To:
Pickard, Vivian; Swain, AI
7/28/03 2:38PM
Date:
MCSC Outreach Committee
Subject:
Dear MCSC Outreach Committee:
The next meeting of the MCSC Outreach Committee is Wednesday, August 6th, at 11:00 a.m. via
conference. You can access the call by dialing (888) 412-7888 and entering the pass code 29950# when
prompted.
Attached you will find the meeting agenda. Also attached is the draft of the Mentor Michigan work plan.
As you will recall, Mentor Michigan is the program championed by First Gentleman Mulhern and managed
by the MCSC. At our meeting we will be reviewing the work plan and discussing mission, vision, etc.
If you have questions or need additional information, please feel free to contact me. Thanks.
Mary Grill
Director of Communication
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing, Ml 48913
voice- 517.335.7875
fax- 517.241.3869
grillm@michigan.gov
www.michigan.gov/mcsc
The MCSC funds and supports programs that encourage all Michigan residents to volunteer

CC:

Amerson, Clarise; Caldwell, Kyle; Harvey, Janice; Kaiser, Paula

�OUTREACH COMMITTEE

Wednesday, August 6, 2003
11:00 a.m.
This meeting will be held via conference call. To access the call, dial (888) 412-7888 and enter
the pass code 29950# when prompted.

AGENDA
I. Welcome

II. AmeriCorps Funding

III. Mentor Michigan
a. Workplan
b. Mission, vision, etc.

IV. Governor's Service Awards

V. Other Business
a. Next meeting- November 5, 2003 at 11:00 a.m.

Documents For Discussion - Attached
a. Mentor Michigan - draft work plan. Additional Mentor Michigan information will be
emailed on Monday August 4th.

�Mentor Michigan Work Plan
Goal: To recruit "10,000" mentors in Michigan by 12/31/06

Recruitment and Referral
1. Toll-free number for individuals to call and get mentoring information and
make inquiries.
a. Host a meeting of the volunteer centers to educate them on Mentor
Michigan and get them on board for their local role. (08/21103)
b. Work with Volunteer Centers ofMichigan to clean up the 1-800-volunteer
number and related database to ensure that every residential (not P.O Box,
etc.) zip code in Michigan is covered. (09/30/03)
c. Work with local Volunteer Centers to both identify and catalogue all local
mentoring programs. (09/30/03)
d. We will develop a universal template that they can use to survey the local
programs. It will be the same tool that is used by interns as well.
e. Specifically identify programs in the 17 target schools. (08/31103)

2. Launch Mentor Michigan website for individuals and organizations to get
mentoring information and make inquiries. (There is a web presence already
launched through the First Gentleman site at Michigan.gov. We will be
creating a specific domain for MM such as MentorMichigan.org. (New site
launched by 09/30/03)
a. Develop database of organizations and types of mentoring opportunities
by county or smallest geographic region to be determined later. (Database
portion will not be finalized until12/31103)
3. Other Items to Pursue
a. Assisting organizations with background checks and screenings (National
Mento ring Partnership is exploring this on a national level.)
b. Developing and adopting quality standards (see Training and Technical
Assistance)
Public Relations

1. Develop an easily identified brand for Mentor Michigan. (09/30/03)
a. Logo
b. Slogan
c. Mission/vision statement
2. Dissemination of the "Brand" (Specific activities and dates to be
determined. Some activities, such as the brochure, will need to be developed
prior to the mentoring summits.)
a. Publications
1.
Brochure(s) (A small run of a leave behind piece by 9/1103)
Mentor Michigan Work Plan -DRAFT
July 28, 2003

1

�b.
c.
d.
e.
f.
g.
h.
1.

PSA
Print ads (newspapers)
Posters
Promotional items
Editorials
Check stub imprints
Presentations and public appearances
Weekly spots in the local news

3. Events
a. Recognition programs
b. National Days
1.
National Mentoring Month- January 2004
We will use January/National Mentoring Month for a major
recruitment blitz. All efforts/events will be focused around
recruiting individuals to serve as mentors. (Communication Intern
Victoria Araj is working on some specific things that can occur.)
11.
Mentor Michigan Summits
Five regional summits will be held to market the Mentor Michigan
mission/vision, help build the capacity of local mentoring programs,
and seek input from programs on how we can support their work in
order to recruit 10,000 new mentors. Summits will be held in
October/November 2003 in Western Wayne County (10/25/03)
Central Michigan (11/6/03 in Saginaw- target audience Saginaw,
Bay City, Midland, Lansing), Detroit, West Michigan, and the Upper
Peninsula. Local organizations will co-host the summit with the
MCSC and First Gentleman. The summits will target participants
from local mentoring programs and will be used to (PK will propose
dates and local partners for the remaining summits.)
4. Partnerships
a. Corporate (Summer 2004)
1.
Employee awareness and incentives
11.
Customer awareness and incentives
b. Prominent Leaders (Fall2004)
1.
Local mentoring ambassadors
Training &amp; Technical Assistance

1. Convey Mentor Michigan mission, vision, values, and goals at the Regional
Summits (October/November 2003)
2. Establish and adopt the Michigan Mentoring Standards of Best Practice.
(Input given during the Summits. Draft available after the Summits.)

Mentor Michigan Work Plan -DRAFT
July 28, 2003

2

�3. Gain National Mentor Partnership state certification (September 30, 2003)
4. Develop a communication tool to share best practices (research findings, tips
for better mentoring, etc.). (December 31, 2003)
5. Facilitate regular training and technical assistance meetings based on needs
identified in summits. (Specific dates to be determined)
a. Statewide meeting (Develop an annual mentoring conference; in 2004 it
will be in conjunction with the Volunteerism SuperConference in May)
b. Regional meetings
c. Local meetings

Data Collection and Tracking
1. Determine method for assessing a baseline of current mentoring activities in
Michigan. The National Mentoring Partnership has a web-based tool that will
allow us to get this done. (9/30/2003)
2. Develop a tracking system to report the number of new mentors recruited on
an ongoing basis (12/31/2003)
3. Measure trends in mentoring programs/organizations

Public Policy I Advocacy
1. Explore the options for free state-provided background checks of mentors
2. Identify existing state resources (internal state government survey).
a. Survey the Children Action Network. (09/30/03)
3. Other issues to be determined by feedback from the Regional Summits
a. State employee leave options (?)
b. Cabinet staff mentoring directives (?)

Leadership/Champions
1. Develop a statewide governor-appointed advisory group of 12-15 people to

help lead Mentor Michigan. The group would serve in an advisory capacity to
the MCSC board and would meet a few times a year.
a. The first meeting would occur in September 2003 at which vision and
mission would be adopted. Rather than meeting quarterly committee

Mentor Michigan Work Plan -DRAFT
July 28, 2003

3

�members will be engaged in ongoing activities in their area of expertise.
(9/30/03)
b. Targeted committee members would be key leaders who can open doors,
raise the profile, and give advice or resources (i.e. corporate CEO's,
foundation leaders, elected officials, etc)
Sector Approaches {Target Markets)
1. Education institutions
a. K-12 schools
1.
Children's Action Network (high priority) (August/September 2003)
1. Connect to No Child Left Behind
n.
All other education institutions
1. Identify specific school-based mentoring models
b. Higher Education
2. Faith-based organizations (Greg Roberts)
3. Nonprofit organizations
4. Juvenile justice system
a. Utilize knowledge from the VIP program and other current Mentor
Michigan partners
5. Corporations
a. Leave time for staff
b. Adopting schools
6. State government (internal)
7. National Service
a. AmeriCorps/AmeriCorps*VISTA
b. Learn and Serve
c. Senior Corps
d. Citizen Corps

Mentor Michigan Work Plan -DRAFT
July 28, 2003

4

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[JaniCe Harvey - MCSC Outreach Committee
-------

From:
To:
Swain, AI
Date:
Subject:

Mary Grill
Aldridge Eason, Karen; Bensen, Kenneth; O'Day, Pat; Pardoe, Kari; Pickard, Vivian;
4/3/03 11 :12AM
MCSC Outreach Committee

Dear Outreach Committee,
The next meeting of the MCSC Outreach Committee is scheduled for Wednesday, April 23, 2003 at 11:00
a.m. This meeting is being held via conference call. To access the call, dial (888) 412-7888 and enter the
pass code 29950# when prompted.
The meeting agenda and other meeting materials are attached. The call will last approximately one hour.
Please let me know whether you are able to attend this meeting by responding to this email or by calling
me at (517) 335-7875.
Thanks.
Mary Grill
Director of Communication
Michigan Community Service Commission
1048 Pierpont, Suite 4
Lansing, Ml 48913
voice- 517.335.7875
fax- 517.241.3869
grillm@michigan.gov
www.michigan.gov/mcsc
The MCSC funds and supports programs that encourage all Michigan residents to volunteer

CC:

Amerson, Clarise; Caldwell, Kyle; Harvey, Janice

--~·----.,

Page 1 :

�OUTREACH COMMITTEE

Wednesday, April23, 2003
11:00 a.m.
This meeting will be held via conference call. To access the call, dial 888.412.7888 and enter
the pass code 29950# when prompted.

AGENDA
I. Welcome

II. Governor's Service Awards
a. Update on current nomination process
b. Continued recruitment

III. AmeriCorps Funding Issues

IV. Commissioner Site Visits to Programs

V. Other Business
a. Next meeting

Documents For Discussion - Attached
a. Background letter for AmeriCorps grantees regarding CNCS funding issues.
b. Handout- The Easiest Way to Contact Your Federal Legislators.

�STATE OF MICHIGAN

JENNIFER M. GRANHOLM, Governor

MICHIGAN COMMUNITY SERVICE COMMISSION
Chairperson
Russell G. Mawby

1048 Pierpont, Suite 4
Lansing, Michigan 48913
Telephone: 517.335.4295
FAX: 517.373.4977
www.michigan.gov/mcsc

Executive Director
Kyle Caldwell

MEMORANDUM

TO: Members and Friends of the Michigan Community Service Commission
FROM: Kyle Caldwell, Executive Director, Michigan Community Service Commission
DATE: March 18,2003
RE: Update on AmeriCorps Enrollment and Funding

The challenges:
1. The Omnibus Appropriations bill resulted in a 35.4% cut in funding to states for
AmeriCorps programs.
2. The unanticipated accounting shortfall in the Education Trust that resulted in the
AmeriCorps emollment freeze in November 2002.
3. The additional $64 million liability owed by the Trust due to an accounting error.
4. The proposed solutions to the above issues.
On February 20, 2003, the 2003 Omnibus Appropriations measure became law. The bill
included funding for formula and competitive grants to states for AmeriCorps programs for the
03-04 program year. Unfortunately, the Omnibus bill reduced state AmeriCorps program funds
from $193,492,000 to $125,000,000-a cut of35.4%. This is the most significant reduction
made in the entire 03-04 budget for CNCS and the largest ever for states.
The bill also included $100 million for the Education Award Trust to make up for the
accounting shortfall that precipitated the emollment freeze. As a result, the Corporation for
National and Community Service (CNCS) made the decision to lift the freeze on AmeriCorps
emollments. The freeze was lifted after an agreement between the Congressional Budget Office
(CBO), the Office ofManagement and Budget (OMB), and CNCS that the $100 million Trust
appropriation be used for future education awards and not be used to rectify the $64 million
owed by the Trust due to accounting errors.
In addition, the bill caps at 50,000 the number of individuals that can be emolled in
AmeriCorps.

�To help address these issues, on Tuesday, March 41h, President Bush sent a letter to Speaker
Hastert requesting that:
a. The $64 million liability owed by the Trust due to accounting errors be liquidated.
b. Congress give CNCS the power to transfer up to $50 million from programming to the
Educational Award Trust to cover the unanticipated shortfall.
c. CNCS have the ability to enroll more than 50,000 AmeriCorps members.
While the President's proposal is a good step forward, there are a myriad of issues left unsolved.
1. The proposal does not call for a restoration of program funding. The funding for state
programs is still cut 35.4%.
a. For Michigan, this could mean a cut of $2.1 million (of our current $6.2 million).
b. This could eliminate 246 ofMichigan's current 696 AmeriCorps members.
2. When next year's budget is presented (for the 04-05 programming year), any increase over
the current amount of$125 million will be seen as an increase in the budget. It will not be
seen as an attempt to restore funding to the originally expected level of $193 million.
3. The $50 million that can now be transferred from CNCS program funds into the Education
Trust, will result in even less funds available for AmeriCorps programs. Therefore, the
35.4% cut to states could be even larger.
a. A portion of the $50 million could be taken from the $125 million.
4. The $100 million allotted to the Trust is not adequate as it must cover approximately
20,000 members for the 02-03 program year (those that were impacted by the enrollment
freeze) and the proposed 50,000 members for the 03-04 program year.
a. $100 million is enough for 21,164 education awards for full-time members.
These issues are real challenges for communities as they rely more and more on national service
to fill in the social services gaps. The cuts to Michigan are hidden at the federal level, but are
very real at the community level as the Michigan's AmeriCorps portfolio will shrink
substantially.

�FY 2003 Omnibus Appropriations Passed
This chart represents a summary of the congressional appropriations as they relate to the
Corporation for National and Community Service. 1
All entries are in thousands of dollars
Item
Senior Corps
Foster Grandparents
Senior Companion
RSVP
National Demonstration

FY 2001 Enacted

FY2002
Enacted

FY 2003
Reguest

FY 2003
Enacted

98,868
40,395
48,884
400

106,700
44,395
54,884
400

106,700
46,563
58,884
400

111,500
46,600
58,900
400

National Service Trust

69,846

0

57,000

100,000

AmeriCorps Grants
AFormula and Competitive Grants
National Directs

185,591
47,000

193,492
47,000

324,201
71,000

125,000
50,000

AmeriCorps *VISTA
Innovation, Demonstration, and
Assistance Activities

83,074

85,287

94,287

94,300

28,437

28,488

35,500

35,500

Evaluation

4,989

5,000

5,000

3,000

NCCC

20,954

25,000

35,000

25,000

Learn and Serve: K-12 and Higher
Education

42,905

43,000

43,000

43,000

Corp. for Natl. &amp; Comm. Serv.
State Service Commissions
Total Program Administration

19,358
11,574
30,932

19,400
11,600
31,000

*
*
35,075

20,500
12,000
32,500

Points of Light Foundation
America's Promise
Comm. In Schools, Parent as
Teacher, Youth Life

9,978
7,483

10,000
7,500

10,000
7,500

10,000
5,000

11,475

11,500

0

0

TOTAL

731,211

693,646

930,110

740,700

*Final breakdown of figures for these programs not available at time of publication. Aggregate totals are accurate.
AFormula and Competitive funds are the only AmeriCorps funds granted to local nonprofits through governorappointed state service commissions.

1

The funding for the Corporation for National and Community Service and its programs are split across the VAIHUD and the
Labor/HHS/ED appropriations. All AmeriCorps programs, with the exception of AmeriCorps*VISTA, are included in the VA/HUD
appropriations.

�WHO ARE YOUR ELECTED OFFICIALS AT THE FEDERAL LEVEL AND
WHAT IS THE EASIEST WAY TO WRITE TO THEM?
You can identify and write to your elected officials from one web site www.congress.org.
Here's how:
To find your elected officials
• Go to www.congress.org.
• The first article on the home page is titled "Write Elected Officials." Enter your zip code
into the box and click "GO".
• For example, my zip code is 48418.
o The following elected officials are immediately identified when I enter my zip
code: President Bush, Senator Levin, Senator Stabenow.
o But my Representative could not be identified because my zip code is split
between two different Representatives.
o So, I must either enter my zip code +4, or scroll down and enter my address.
o Since I don't know my +4 zip code, I enter my address.
o Representative Rogers is identified.
• I now know my U.S. Senators and Representative.
To write to your elected officials from www.congress.org
• Follow the steps above to identify your elected officials.
• Click on "e-mail" under the photo of your elected official.
• You are given a menu of several pre-written letters. Look down the list to the last choice
that says "Compose Your Own Letter."
• Click on the circle next to "Compose Your Own Letter."
• Click "Next Step."
• Enter the subject of your letter, the content of your letter, and your contact information.
Here you are also given the option to receive a copy of the email and to have your
message posted on the www.congress.org web site.
• Once the information is complete, click "Next Step."
• We suggest you send the message via email. If you choose this method, click on the
circle next to "E-mail". You will then click on "Send Message." You are done!
• If you choose to mail your letter, remember that because of security reasons mail can take
up to a month or more to reach your elected official in Washington, DC.
o If you choose to print and mail your message, click on the circle next to "Print."
Following a security screen (I usually click "Yes"), you will select the style and
format for your letter.
o Click "Print Letter." You will now choose whether you want to "Save" or
"Open" the letter. (I usually click "Open.")
o Then you will select the computer program you want to use. In most cases, you
will scroll down and select "Microsoft Word for Windows" and click "OK."
o Your letter will open and will include the address of the elected official.
o Print and mail your letter.

�</text>
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·~

7th Draft: 4115/02 - version 4.3
: I

·~J

i

DRAFT MARKETING PLAN FOR
MICHIGAN COMMUNITY SERVICE COMMISSION

I.

INTRODUCTION

The Michigan Community Service Commission (MCSC) recently became aware of its need for a
Marketing Plan and communication strategy primarily due to the re-focusing of its work as a grantmaker
and the changing political climate. In October 2001 a business coaching firm was retained to coach the
MCSC through the process of evaluating its marketing needs and developing a Marketing Plan that clearly
defines and incorporates the MCSC's mission and vision.
One of the first tasks undertaken was a survey of the staff and commissioners on a variety of topics, from
the effectiveness of current marketing efforts to recommendations for the future. There was a consensus
between both groups that the MCSC currently gains little recognition for its efforts or the results of its hard
work outside of grantees and/or the programs that MCSC administers directly. Neither staff nor
commissioners feel they receive adequate information about the results of the agency's marketing efforts.
Both groups believe the MCSC could use its resources more wisely to give the commission positive
exposure with key targets, such as state legislators.
The following Marketing Plan was developed to respond to these findings, input from MCSC senior staff,
and renewed federal government emphasis on volunteerism and volunteer programs. Highlights of the Plan
include:
•

Redefinition of the mission and messages of the MCSC in language that is easily understood by target
markets, including legislators, grantees, and other state agencies

•

A strong initial focus on internal communications programs, especially in the training of staff and
commissioners in recognition of their role as ambassadors for the MCSC
•

MCSC staff and commissioners will play an active, ongoing role in the implementation of the
marketing plan

•

Creation of more powerful communications tools to achieve marketing objectives, such as a new logo,
internal and external newsletters, an updated media database, and outreach activities to put MCSC
commissioners in more frequent contact with legislators and other target markets

•

Training of grantee organizations in how to portray the MCSC to their constituents and how to attain
better media coverage of their events and programs

•

Development of productive recruiting programs for both grantees and members of select grantee
programs, such as AmeriCorps

•

Establishment of an ongoing evaluation system, to monitor how effective the MCSC is in reaching its
marketing goals

•

Implementation, oversight, and ongoing evaluation of the marketing plan will be the full-time
responsibility of an MCSC staff member.

1

�The following Marketing Plan is an overview of a comprehensive, multi-year program with both short and
long-term objectives. Please note that recommended actions are followed by the specific Objectives
(numbered) and Target Markets (lettered) they address. The final version of the marketing plan will include
detailed Budget and Timeline that will include priorities, goals, and a detailed action steps for the first year
of the Plan's implementation.

II.
1.
2.
3.
4.

5.
6.

OBJECTIVES
A majority of the state legislators on the Appropriations Committee understand and support the work
oftheMCSC
Each MCSC staff member and commissioner understands and can articulate the organization's mission
and priorities, and carries out a specific role in the implementation of the marketing plan
State and federal legislators and their staffs are familiar with the work of the MCSC and with grantees,
award recipients, etc. in their district
The MCSC is seen by state and federal legislators, media, state agencies, and the social sector
(including nonprofit organizations, schools, National Service programs, etc.) as an expert grant maker
and resource on effective volunteer programs and information on volunteerism
The MCSC's grantee recruitment efforts result in all available funding being granted to qualified
Michigan programs annually
MCSC institutes a recruitment program that supports AmeriCorps grantees in increasing the number of
members they recruit each year

Ill. TARGET MARKETS
A. MCSC staff
B. MCSC commissioners
C. State Government
• All legislators, especially those on the Appropriations Committee
• Governor's office (including gubernatorial candidates)
•
Directors of state agencies
D. Federal Government
• Legislators from Michigan
•
Corporation for National &amp; Community Service (CNCS)
• Executive and select program staff of the national organization
• Executive and program staff of state office
E. Program directors of current and potential MCSC grantee organizations
• National service (AmeriCorps, Learn and Serve, AmeriCorps*VIST A, Senior Corps
• Nonprofit organizations (including volunteer centers, faith-based organizations)
• Schools
• State agencies
• Partner organizations
F. Current and potential AmeriCorps members
G. Print and broadcast media representatives throughout Michigan

2

/

�IV.

PLAN OF ACTION OVERVIEW

A. Research
•

Assess all MCSC external communications programs, including publications, special events, grant
programs, etc. in light of newly defined mission and role. Consider whether following programs are
appropriate to continue: Governor's Service Awards, Adopt A Part of Michigan, MYPAC, and Youth
Poster Contest [2, A-B)

•

Engage the Outreach Committee in this assessment [2, A-B)

•

Assess strategic grant making in light of current federal goals (e.g., homeland security, USA Freedom
Corps, expanded AmeriCorps, L&amp;S funds, etc.) [2, A-F)

•

Assess results of other state commissions' communications plans [2, 4, A-D)

•

Review and update the current database to make sure key Michigan agencies and nonprofit
organizations are included, and that they regularly receive information (which could include an
external newsletter) on MCSC programs, grant opportunities, requests for proposals, special events,
general volunteerism, MCSC's national reputation, and other pertinent topics [4-6, E-F)

B. Marketing Communications
•

Clearly define the mission, role, and operations of the MCSC and simplify the agency's messages to
key markets. Develop phrases to describe the agency's mission and activities that are used consistently
in all training programs, special events, brochures, news releases, newsletters, white papers and other
communications (Staff, commissioners, and grantees will be trained in using these messages.) [1-6,
A-G)

•

Redesign the MCSC logo and ensure that agency visual materials are used consistently and effectively
in all events and programs [1-4, A-G)

•

Explore and implement ways in which to make the MCSC web site more visually appealing,
interactive, informative, and fun to use [1-4, A-G]

•

Evaluate the effectiveness of the current display booth(s) and redesign in accordance with the newly
defined language, role, and new logo [1-4, A-F)

•

Evaluate all MSCS materials in relation to the new language, role, and graphic ID to determine the
need for reprinting, rewriting and/or redesigning [1-6, A-G]

C. Internal Communications
•

Design and implement training programs to: [2, A-B]
• Train each employee and commissioner to implement his/her part of the Marketing Program
(including new language for promoting the MCSC)
• Emphasize the importance of marketing and underscore the commission's dedication to marketing
excellence

•

Implementation of key components of the marketing plan will be the ongoing responsibility of MCSC
staff and commissioners. Roles will be determined by the MCSC senior staff and monitored by the
MCSC staff member responsible for oversight of the plan.

3

�•

Implement ongoing internal communications programs (which may include a newsletter) to keep staff
and commissioners consistently informed of: [2, A-B]
•
The results of the research/evaluation of current programs
•
Grantee success stories and how they are linked to MCSC efforts, including "Spotlight
Organizations"
•
Announcements of new grants or new emphases or policies on grant-making
•
Special service and/or contributions on the part of MCSC employees and commissioners
•
Recognition of MCSC by media, legislators, agencies and government departments in Michigan
and other states, the federal government, etc.
•
Program, policy or other changes that affect staff and/or commissioners
•
Upcoming deadlines for projects
•
Human interest stories and employee and commissioner profiles
•
Regular feedback on the results ofMCSC's Marketing Program

•

Develop a program to utilize commissioners' influence and resources, and solicit and acknowledge
their contributions [2, B]

D. Legislature Relations
•

•

•

Develop a "business plan" for gubernatorial candidates and legislators that: [1, 3-4, B-D]
•
Includes specific suggestions on how they can support MCSC in state government and at the
locaVcommunity level
•
Appeals to their self-interest and places them in a positive light with their constituents
•
Takes into account professional and personal information on Appropriations Committee members
and other key members of the legislature
•
Has obvious ties to the national agenda on volunteerism
•
Includes input from other experts on how to interact with this group
•
Leverages MCSC's national reputation by developing statistics and communicating them to
appropriate parties (state government, nonprofit organizations, etc.)
Develop a newsletter or other external publication that presents much of the same information
published in the internal newsletter (see above) from an external viewpoint, and includes additional
material specifically of interest to legislators [1, 3-4, C-E]
Train staff, commissioners, and grantees to promote the MCSC's agenda and role with legislators [1-6,
A-F]

E. Nonprofit Community Relations
•

Train current grantees to: [1, 3-6, E-G]
•
portray the MCSC to external groups-especially state legislators and the media-in a way that is
clear, consistent and powerful
•
obtain frequent media coverage for their events and programs
•
give ongoing feedback to the MCSC on the results of grantee programs

•

Target 2-4 grantees from each funding stream to become "Spotlight Organizations" which will: [1, 36, E-G]
•
Receive additional, detailed and individualized training (see above)
•
Be highlighted in MCSC media relations efforts, publications, commissioner meetings, etc.

•

Devise methods for staff to develop stronger relationships between MCSC and other state agencies,
including the Department of Career Development and Michigan Department of Education [2-4, A, C]

•

Develop an effective AmeriCorps Member Recruitment Program that includes: [5-6, C, E-F]

4

�•
•
•
•

•

An annual assessment of the effectiveness of recruiting efforts
Cooperative recruiting efforts with other state agencies, nonprofit organizations, the disability
community, and grantees who recruit AmeriCorps members
MCSC attendance at job fairs and career fairs throughout the state as appropriate
Distribution of information to grantees regarding the cultivation of contacts among the education
community, college and university placement offices, and older Americans

Design and implement an effective grantee recruiting program [5-6, E-F]

F. Media Relations
•

Update Michigan media contact lists [3-6, G]
•
Include information on how specific media representatives like to receive information (email, fax,
mail, newswires, etc.)
• Include timelines/deadlines for various media outlets
•
Share above information with PR Newswire

•

Include a media training component in the training programs for staff, commissioners and grantees that
incorporates: [1-6, A-G]
•
Instructions on how to package and present events and other MCSC information in ways that meet
media needs (could include press release, PSA formats, and similar material)
• Clear, concise, easily-understood messages about MCSC's role, mission, and goals
• Lists of specific media representatives in their area
• A program for periodically updating commissioners and grantees on specific local events in their
areas that merit publicity

•

Develop an annual publicity placement program based on special events, grant announcements, and
annual media goals, including newspaper, magazine, specialty publication, radio, and TV coverage
(including local cable) [1, 3-6, C-G]

•

Research opportunities to customize and use public service announcements available from AmeriCorps
and other national programs to gain positive exposure for MCSC and its programs [1, 3-6, C-G]

•

Research opportunities to "piggyback" on media campaigns already in process throughout state
government, especially the Department of Career Development and Michigan Department of
Education [1, 3-6, C, G]

G. Evaluation of Results
•

V.

Develop an effective system for periodically assessing the effectiveness of the Marketing Plan, based
on all stated Objectives and Target Markets [1-6, A-G]
•
The overall evaluation strategy will be developed and implemented based on the marketing plan
priorities.

TIMETABLE

To be developed based upon priorities- this will include a multi-year timetable for implementation of the
Marketing Plan, with a detailed timetable and action items for Year One

5

�VI.

BUDGET

To be developed based upon priorities- this will include a detailed budget for Year One of the Marketing
Plan

VII.

CONCLUSION

The MCSC marketing plan outlined above is a comprehensive, multi-year program and successful
implementation relies on the active involvement of MCSC staff and commissioners. The marketing plan is
a multi-tiered approach focusing on the following action areas: research, marketing communications,
internal communications, legislature relations, nonprofit community relations, and media relations. As a
result of this plan, the MCSC will:
•

Have stronger relationships with Michigan legislators, state departments, media, and nonprofit
organizations.

•

Have staff members and commissioners who serve as ambassadors for MCSC internally and
externally.

•

Be viewed as an expert grantmaker and resource on effective volunteer programs and information.

•

More effectively assist its grantees with member recruitment and media and legislative relations.

•

Use consistent language and graphic designs in all brochures, newsletters, news releases,
presentations, etc. that clearly defines the mission, role, and operations of the MCSC.

The next steps in the development of the marketing plan are outlined below.
1.

Determine the priorities in each action area of the marketing plan (research, marketing
communications, internal communications, legislature relations, nonprofit community relations,
and media relations).

2.

Develop the marketing plan timeline. This will be a multi-year timetable for implementation, with
a detailed timetable and action items for the first year.

3.

Develop a detailed budget for the first year of the marketing plan.

4.

Develop an effective system for monitoring the results of the marketing plan based upon the
priorities.

The implementation of the marketing plan will happen concurently with the continued development of the
plan. Identified priorities in each action area of the plan (research, marketing communications, internal
communications, legislature relations, nonprofit community relations, and media relations) will be
implemented simultaneously.
(Note - Conclusion statement will be revised with the further development of the marketing plan.)

6

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                    <text>STATE OF MICHIGAN

•

JOHN ENGLER, Govemor

MICHIGAN COMMUNITY SERVICE COMMISSION
1048 Pierpont, Suite 4
Lansing, Michigan 48911
Telephone: (517) 335-4295
FAX: (517) 373-4977

Chairperson
Russell G. Mawby
Executive Director
Kyle Caldwell

MEMORANDUM

TO:

FROM:

VA

1.1~.. :

Commissioner Aldridge Eason, Commissioner Pardoe, Commissioner Pickard, Kyle
Caldwell, and Mary Estrada
Commissioner O'Day, Outreach Committee Co-chair
Commissioner Pruitt, Outreach Committee Co-chair
Wfi~fttll~~-

Apnl 1::&gt;, "-UU"-

We are looking forward to meeting with you via conference call on Friday, April19, 2002 at
11:00 a.m. The meeting will last approximately one hour. To access the call, please dial
888.412.7888 and enter the password 29950# when prompted.
The agenda and meeting materials are attached.

H you have questions or need additional information, please contact Mary Grill at 517.335.7875
or grillm@michigan.gov. Thanks.

cc: Nancy Ray, Rx Coaching
Sandra Xenakis, Rx Coaching

�MICHIGAN COMMUNITY SERVICE COMMISSION
OUTREACH COMMITTEE MEETING
Friday, April19, 2002- 11:00 a.m.

Agenda

New Logo Discussion

Review of Marketing Plan -Draft 4.3
AmeriCorps Signature Service Project Update ~

�MICHIGAN

COMMUNITY

SERVICE
COMMISSION

COMMISSION

Version D

�MICHIGAN

COMMUNITY

SERVICE
COMMISSION

MICHIGAN

COMMlN1Y

SERVICE
COMMISSION

Version E

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